Beata Plak

•Familiarizing and promoting of mission, vision and values of Nordea among employees
•Setting and execution of short and long-term targets for team members, work with designed targets and standards
•Supervising daily team work, solving issues, acting as support for team members
•Coordination over migration projects within the unit, ensure required infrastructure, human resources, applications
•Proactive approach, close cooperation with projects stakeholders, transition managers and business units within tasks accomplishment, issues solving and escalation
•Measurement of KPIs, follow up of process quality and deadlines to reach Service Level Agreements, analyzing and securing of risky areas
•Knowledge management, taking care of proper handover documentation, search and implementation of best practices, organization of sharing sessions, building competencies among employees
•Budget management within the unit
•Promoting LEAN methodology, implementations of process improvements, exploration of project management area
•Taking care of effective cooperation and transparent communication on different business levels
•Conducting coaching and feedback sessions with team members, performance appraisals, follow up of personal development and career path of employees
•Conducting recruitment processes within Nordea needs, control over introductory plan for new comers in Nordea, provide with efficient back up structure within the team to ensure continuity of performed processes
•Leading of other ad hoc tasks

•Promoting of mission, vision and values of Nordea
•Creating framework of Operations Poland department
•Setting and managing department’s strategy through execution of short and long-term goals (KPIs)
•Managing through simplicity to gain process efficiency
•Promoting LEAN and CI thinking
•Analyzing risk and ensuring compliance within the department
•Budgeting (RFF)
•Ensuring effective cooperation and transparent communication on different business levels
•Coaching, mentoring and developing Team Leaders
•Managing of other ad hoc tasks

•Preparation and leading migration projects moving AP Depts. from local company’s branches to SSC in Poland (supported countries: Netherlands, Germany, Austria, Switzerland, Belgium, France, Spain, Poland)
•Managing of subordinates, establishing objectives and support for a team
•Control over correctness of processes, planning actions to keep deadlines and requirements of SLA
•Managing customer relationships, resolution in customer issues
•Handling recruitment activities within a team, resolutions in employments and dismissals
•Control over audit processes, direct cooperation with auditors and contractors
•Motivating, coaching and developing team members, performance of periodic appraisals
•Search and implementations of best practices and improvements within processes

•Control over correct acceptance of expenses, compilation of authorization procedures
•Bookings of invoices according to self-assigned booking details within company’s chart of accounts and controlling rules
•Periodic verification and reconciliation of accounts
•Control over due dates of booked documents, preparing payment proposals and control over full completion of payment processes
•Booking of bank statements
•Intercompany accounts reconciliation
•Reconciliation of balances of liabilities with external contractors
•Direct cooperation with banks, contractors, answering vendor queries, investigating discrepancies

•Booking of invoices according to provided booking details
•Booking of bank statements
•Preparing payment proposals
•Preparing month end closing reports within processes
•Holding position of Internal Trainer, compilation of SAP instruction manuals, organization of trainings for newcomers