Beata Markiewicz - Świerczek

 Active seeking and gaining new clients
 Building, maintaining and expanding cross - functional relationships with external and internal clients
 Managing relationships with Clients and answering their queries on a daily basis
 Supporting Customers and identifying their needs
 Preparing individual offers, representing the Company and selling various Bank products
 Analysing risk, preparing and presenting the credit application on the credit committee
 Maintaining high levels of Customer satisfaction
 Monitoring and reporting on market and competitor activities and providing relevant reports and information

 Active seeking and gaining new clients
 Building, maintaining and expanding cross - functional relationships with external and internal clients
 Managing relationships with Clients and answering their queries on a daily basis
 Supporting Customers and identifying their needs
 Preparing individual offers, representing the Company and selling various Bank products
 Analysing risk, preparing and presenting the credit application on the credit committee
 Maintaining high levels of Customer satisfaction
 Monitoring and reporting on market and competitor activities and providing relevant reports and information

2011-04 - 2013-10 - Relationship Manager / Cracow Corporate Centre

 Active seeking and gaining new clients
 Building, maintaining and expanding cross - functional relationships with external and internal clients
 Managing relationships with Clients and answering their queries on a daily basis
 Supporting Customers and identifying their needs
 Preparing individual offers, representing the Company and selling various Bank products
 Analysing risk, preparing and presenting the credit application on the credit committee
 Maintaining high levels of Customer satisfaction
 Monitoring and reporting on market and competitor activities and providing relevant reports and information

2009-10 - 2011-03 - Corporate Clients Coordinator / Treasury Department

 Active seeking and gaining new clients
 Building, maintaining and expanding cross - functional relationships with external and internal clients
 Managing relationships with Clients and answering their queries on a daily basis
 Supporting Customers and identifying their needs
 Maintaining high levels of Customer satisfaction
 Presenting and selling various Treasury Products
 Monitoring and reporting on market and competitor activities and providing relevant reports and information
 Managing the Clients’ accounts and coordinating the work accordingly

 Recruiting and coaching the Sales Team
 Active seeking and gaining new Clients
 Managing relationships with Clients and answering their queries on a daily basis
 Financial advice
 Managing Sales Team and providing them with ongoing support
 Building, maintaining and expanding cross - functional relationships with external and internal clients
 Maintaining high levels of Customer satisfaction

HR Manager:

 Managing the end-to-end recruitment processes
 Ensuring that services are continuously improved
 Advertising vacancies via the internet, newspapers and relevant representative bodies
 Learning to understand the requirements of clients, candidates and colleagues and prioritising tasks accordingly
 Marketing company's services, cold calling and building knowledge of the targeted marketplace
 Recruiting, coaching / training, supervising and motivating the employees: the call centre in Poland and the office in England
 Planning, developing and implementing strategy for HR management and development so as to maximise the efficiency of team's performance
 Making sure that the quality of services provided to the clients is outstanding
 Preparing business plans for the company and implementing them

Key Account Manager:

 Active seeking and gaining new clients
 Building long-term relations with clients
 Negotiating with clients
 Acting on behalf of customers to resolve potential problems and offer solutions to customer needs
 Maintaining and developing existing and new customers to optimise quality of service, business growth, and customer and satisfaction
 Monitoring and reporting on market and competitor activities and providing relevant reports and information

 Building the long- term relations with clients and candidates
 Providing high level of customer service both internally and externally
 Searching the candidates on the market using various methods
(both direct and indirect)
 Creating candidates' profiles
 Screening the candidates (phone interviews)
 Reporting to the Line Manager
 Inputing and analysing data (working knowledge of TALEO)

 Building the long- term relations with clients and candidates
 Vast experience in management of the end-to-end recruitment process
 Providing high level of Customer Service by dealing with different candidates' queries, clients' possible complaints, changes and cancellations
 Managing and supervising employees
 Pre-screening and screening candidates on a daily basis
 Conducting competency-based interviews
 Organising and taking an active part in monthly conference / AC with the British employer
 Reporting to the Hiring Managers
 Performing all administrative work connected with the documents required (checking references, CRB, etc.)
 Creating candidates' profiles
 Market analysis

 Tourist information (using my English, German and Russian skills)
 Assisting the passangers