Beata Błaszczak

HUB PL (Poland, Czech Republic, Slovakia,)

Management and building a new standard of training at Triumph for Poland, Czech Republic, Slovakia, Lithuania, Latvia, Estonia. Building the team responsible for off / on the job trainings. Analysis of training needs. Building and coordination of internal and external trainings for managersand shop teams in the subordinate countries.

- Business support from the HR department for Tchibo Stores Department and Tchibo Stores Administration Department
- Creating standards for HR management and documentation in Tchibo Stores Department
- Participation in modifying the organizational structure of the Tchibo Stores Department and
Tchibo Stores Administration Department (distribution of competencies, responsibilities, etc.)
- Developing standards and managing recruitment and selection processes, planning employment
- Managing the annual evaluation of employees
- Developing of career path policy at Tchibo Stores
- Preparation and implementation of programs, Assessment and Development Center
- Prepare training programs and plans for key employees
- Implementing e-learning platform for Tchibo Stores
- Preparing and implementing systems of wage and non-wage incentives
- Ensuring proper internal communication
- Implementing and managing employee satisfaction surveys
- Participating in the implementation of remuneration policies, incentive schemes and non-wage benefits
- Daily cooperation with managerial staff (developing job descriptions, preparing salaries simulation, providing information on functioning HR solutions)
- Co-operating closely with the Payroll Department
- Preparing recommendations for hiring new employees and documents necessary to end co-operation with our staff

- Creating staff development policy for Tchibo Stores Department
- Creating training system in Tchibo Stores
- Supporting the management staff in the process of employees development
- Analysis of training needs
- Training of operational staff and managers (incl. customer service process, technical and soft skills, team management, motivation and motivating, time management)
- Communication of amendments to standards
- Recruitment in accordance with the internal standards
- Coordination of "Customer Experience" projects
- Co-operation with external partners
- Managing the training

- Introducing a new business model of Tchibo Stores and Tchibo outlets on Polish market
- Implementing new reporting and analytical tools in Tchibo Stores network ensuring the highest quality of customers service
- Controlling and developing VM of standards
- Ensuring implementation of all financial and qualitative targets
- Team Management
- Improving staff skills
- Creating a positive image of the store
- Launching scheduled marketing campaigns and supporting local marketing
- Conducting recruitments for positions of Customer Advisor, Deputy Manager
- Managing sales budgets and cost reporting to the location
- Participating in internal Tchibo Warsaw projects

- Team Management
- Customer Service
- Recruitments for positions of Seller, Deputy Head
- Responsibility for managing cost and sales budgets of a given location
- Implementation of all financial and qualitative targets of Coffee Bar

- Team management
- Co -managing Coffee Bar
- Customer service

- Client service
- Booking Department
- Organizing conferences and banquets

Front Office, Business Center,Laundry,Supervisor Housekeeping.

Front Office, Business Center, Supervisor Housekeeping.

Front Office, Business Center,Laundry, Housekeeping.