Bartosz Ponicki

Business Analyst - Global Process Expert in Change Management for Google, Accenture Sp. z o.o.

Kraków, małopolskie

Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika

Zobacz pełny profil

Umiejętności

Dispute Resolution Google Adwords Google Apps Google Docs Microsoft Excel Microsoft Word Quality System Remote Troubleshooting troubleshooting procedures for new product features and resolving customer issues. process improvment Help Desk IT / Support IT

Języki

polski

ojczysty

angielski

biegły

hiszpański

podstawowy

Doświadczenie zawodowe

Business Analyst - Global Process Expert in Change Management for Google

Accenture Sp. z o.o.

Senior Payments Support and Disputes specialist

Arvato SERVICES Polska

Working in a Google BPO center, supporting Electronic Payments Services for flag products such as Adwords; invoice reconciliation, missing payments, tax queries, unidentified charges, handling escalations, mentoring and helping L1 agents, improving existing processes, designing new troubleshooting steps, raising and scrubbing technical bugs, etc

Payments Support and Disputes specialist