Bartosz Bakula

Click to edit position description Hardware deployment with custom images created with Acronis Software,
• deploying and managing desktops and notebooks from a centralized location (ALTIRIS)
• Applications troubleshooting and re-deployment
• Administrating user accounts and assign group rights using Microsoft server tools (ADS) Active Directory
• Providing remote assistance using (DameWare , team viewer, lync communicator )
• Support for vpn JUNIPER & FortiClient,
• Wireless Connectivity support and configuration
• Network Printers
• Meeting Room AV Configuration
• Mail Marshal
• Office 365
· Supports standard desktop applications and operations
· Configures, installs, and maintains standard hardware and software in a networking environment
· Use service management tools and processes to improve the IT service experience for the end-user
· Identifies potential service level problems before they occur and implements solutions
· Provides 2nd line support by resolving complex desktop computer hardware and software problems - end user support level 2
· Processes requests for and schedules new or upgraded desktop computer hardware and software
· Monitors and provides reports on desktop computer software and hardware performance, as needed
· Administers desktop computer software and hardware and oversees service providers
· Provides cost justification for hardware and software, as needed
· Maintains desktop computer software and hardware documentation, inventories and registration to provide upgrades as necessary
· Recommends, enforces, and documents technical service level standards for desktops

Provide first and second application level phone/email support to customers
- Analyze problems, answer questions and provide training about the software
- Make basic customizations based on customer needs
- Identify, test, and identify workarounds for bugs
- Provide regular updates to customers on open support issues
- Research issues dealing with 3rd party technology
- Assist in editing of training materials and manuals
- Experience managing Windows Servers
- Experience managing Web and Database servers
- Knowledge of Networking (DNS, DHCP, Active Directory)
- Website Management and Web Design skills
- Experience with CMS systems

Office 365
Active Directory
Sharepoint
Windows Server 2013
SQL server management ( data base )
TT configuration for Traders ( Exchange Markets)
Hardware configuration
Building new traders machines
Building new servers per request
Manage team of 60 traders ( end users )
Application Support
Monitoring networks ( traders network, stellar network for market exchange, intranet )
IP management