Bartłomiej Ostrowski

11/2010 – now Front Office Manager
**** Novotel Bronowice Krakow


Managing all operations of the Front Desk.
Ensuring that all policies and procedures are complied
with highest standards of service and guest satisfaction
Managing and developing front office team
Ensure that budget and cost effectiveness at front desk are achieved
Supervise and train all front desk staff to ensure that the best guest experience is provided
Participate morning briefing, and organize afternoon hand-over briefing
Ambassador of Le Club Accor Hotels loyalty program
Maximizing the room revenue
Preparing reports for RDM and GM; Ensuring that the highest level of customer service is achieved by all team members
Leading, motivating and developing Front Office staff
Being responsible for Goldpoints Loyalty Program
Preparing shift schedules for team members
Performing MOD functions
Proven record with working with a budget
Participant of Webcast sessions
Creating operational procedures

Hotel Radisson Sas Krakow

All front desk guest services
Preparing reports and audits for management
Sales and promotion products and projects

Ensuring the guests enjoy a warm and hospitality welcome as well as comfort whilst staying at the apartment (time organization for business and leisure groups).
Being involved in monitoring and controlling stocks
Respond to customers inquiries
Creating schedules, training new staff

Dealing with complaints
Promoting and selling photo products and arts