Joanna Funk (Słupek)

I am supporting Global O2C Asset Manager with managing global order to cash (O2C) tools for business process outsourcing. I am key point of contact for O2C Assets. Maintain relationships with IBM Third Party providers.
Prepare funding requests subject to successful approval, arranging and providing Sales Demonstrations. Creating and maintaining sales and training collateral. Gathering and analyzing business needs as basis for tools implementation projects. Solution O2C Assets in to current processes.

In addition to the above, I am responsible for delivering business requirement specifications for IT tools support team. Coordinating IT support team in the development of the solution.
Ensuring deliverables are completed per project plan. Cooperating with O2C process SME on integrated testing and UAT. Ensuring on time implementation and the quality of delivered systems.
I also maintain relationships with key delivery personnel using O2C tools as well as with all interested parties in the IT delivery process systems.

I am responsible for managing projects - IBM applications implementation - on a day-to-day basis; planning and administration; as well as being the primary source of information for impacted teams.
I provide an executive presence and communication by establishing effective communication.

Define project scope, goals and deliverables that support client business goals in collaboration with senior management and stakeholders. Effectively communicate project expectations to team members and stakeholders in a clear and timely fashion. Liaise with project stakeholders on an ongoing basis. Set and continually manage project expectations.
Plan and schedule project timelines and milestones. Develop full-scale project plans and associated communications artifacts. Track and manage Risks, Assumptions, Issues and Dependencies for project milestones and deliverables. Identify and manage project dependencies and critical path.
Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
Manage project initiation and submit Change Requests.
Develop and deliver progress reports, proposals, requirements documentation, User Acceptance Testing scripts and results, training documentation.
Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
Conduct project post support for application users. Provie post project documentation such as lessons learned, Project Close report.
Build, develop, and grow business relationships with Clients vital to the success of the project.

- Project Management - focusing on the most effective and efficient deployment of BPD tools to IBM’s global clients in the area of OTC
- ensure deliverables are completed per the project plan
- coordinate the validation procedure of the OTC tools standard project model to Delivery requirements
- work with the OTC on boarding leads to fit of requirements and note gaps
- arrange the OTC tools SME for integrated testing and UAT and coordinate “Train to Trainer” training session
- assure proper handover of the process to support organization after project go-live

- Replacing Transition Project Manager during her maternity leave. Taking over the responsibilities on managing the Project.
- Dealing with occurring issues and resolving them
- Process requirements identification and mapping for potential process changes and additional requests
- Coordinate data migration between systems

- Leading the Dashboard project - the deep restructuring and at the same time improvement of the tool
- Being responsible for consulting process, in which the Client was defining the future functionality and utilization of the tool. Working close with IBM IT department from Dublin during each report implementation.
- Preparing reports on daily, monthly and quarterly basis for Service Delivery including un-usual reports
- Supporting Data Analytics Project, as a consultant of B2C process and IBM tool (AR Collect). Working closely with Data Analytics team from Bangalore, service delivery teams in Krakow and UL Countries.

- Regular contact with Sales to resolve client issues / maintain relationships while minimizing risk
- Telephone collections to ensure payments received within terms, conected with dispute management
- Ensuring correspondence, payment arrangements, pre-legal action and credit policy are all actioned in accordance with documented procedures
- Reconciliation of accounts
- Support of field offices in dealing with problems with customers

daily accounting tasks, supporting others, dealing with correspondence etc.

In years 2004 and 2007 (during studying at the University), each summer I was going to the United States of America (mostly Chicago and New York) for 3 months to work. I was working mostly as a waitress and hostess at the restaurants and child care provider.

selling „Oriflame” cosmetics