Artur Tomaszuk

Formulating policies and standards within service area in an global network perspective.
• Responsible for providing high quality service maintenance in worldwide service network via 7 subsidiaries and 103 dealers.
• Management of warranty policy – cost analysis, field campaigns, goodwill’s.
• Supervision of documentation and contracts concluded with the customers.
• Redefine strategy and initiate recovery action plans for the front- and back office activities with the aim to boost sales and provide innovative and high quality products and services, exceeding customer’s expectations.
• Responsible to lead a team of specialists, including domestic & international service managers, to render premium services in the area of unit distribution, technical services, training and warranty support among a distribution channel of independent importers and to direct key accounts within the global network.
• Prepare strategic reports, summaries and analysis for board of company.

Conducting and supporting activities RT and dual brand workshops in Central East Region (contracts, signaling, systems, processes) – 18 countries
• Follow up dealers business plans
• Investment projects
• Control and support the market CEE - audits BER
• Financial and business analysis dealer network

• Implement and follow Sales and After-Sales methods and standards
• Start, support & follow up dealers business plans
• Monitor network performance on a multi-criteria basis (quality, market share, investments profitability, other KPI’s)
• Customize, implement and monitor a common dealer reporting system
• Analyze root causes for lack of profitability, define action plans for improvement in cooperation with appropriate experts (field force, Finance, …)
• Report to Head of Network Development and Managing Director the overall sanity of the network

•Operationally support the development of the network by providing dealers with cost-efficient and business-supporting IT tools
- Product management
- Roll Out
- Support
•Development of DMS at dealers and Optiparts system – optimization stock of warehouse by central ordering system
•Training and development methods of organization workshops process based on common KPI’s.

• Propose and implement solutions that enable customers to continue their business within a reasonable time
• Relay central 24/ 24 at hub level
• Analyze incidents of customers/ drivers and identify logistic, technical and financial constraints
• Coordinate follow-up actions with all involved customers/ drivers, workshops, other call centers, etc. until the vehicle is back on road

• Development of authorized workshop
• Initiate activities and implementation of the development strategies in Poland, Lithuania, Latvia, Estonia and provided services in the analysis of their business
• Service efficiency & productivity (using DMS tool, methods, W&W organization,…)
• Support roll out of tools upgrade and new projects.
• Definition and providing of the targets for dealerships for turnover and profits from the service and spare parts sale.
• Follow up action plans on customer satisfaction and complaints based on KPI
• Technical support and assistance
• Technical trainings. Define training needs
• Management warranty repairs at dealers
• On requests (from warranty contact), consulted on goodwill claims, involved on warranty audits. Decide for payments by warranty (technical and commercial)
• Manage customers relations and initiate improvement plans for customer satisfaction
• Motivate dealers to increase service quality and keep standards of the network
• Developing tools and creating method of maintenance contracts sales

• Built and managed the team responsible for sales of spare parts
• Developed and successfully implemented strategy for growth of SP
• Import, sales for customers and supplying spare parts for most of dealers RT
• Management of warehouse stock
• Market analysis and creating special offers for the clients
• Strong co-operation with workshop department – management of warranty repairs and warranty clams
• Financial analyses of after sales activities