Arkadiusz Wojtkowiak

• Fares calculation, issuing online tickets and selling related products by identifying customer needs and building personal rapport
• Providing excellent customer experience by ensuring all necessary airline rules and regulations are incorporated; informing about legal requirements
• Active enhance Emirates revenue earnings by recommending products etc.
• Travel agents and loyalty program support
• Keeping abreast with dynamic changes in company and industry
• Targets meeting
• Working with customers from global market
• Emergency support service – internal training
• Been designated to train new staff as a highly performing employee

• Won staff of the month and been nominated to Tampopo Values Award
• Supporting regional marketing initiatives
• Providing training for new staff members
• Responsible for taking booking, confirming it and handling deposits
• Taking orders face to face and over the telephone
• Till operation
• Cash handling and card transactions
• Dealing with customer queries and complaints
• Maintaining strict health & safety standards

• Taking and personalizing customers food & beverage orders; products recommendation
• Till operation/Taking cash and card payments
• Providing an efficient and friendly service to maintain customer retention
• Solid product, targets knowledge and up selling
• Preparing exhibition of products in store

• Responsible for staff training and team relations
• Advising customers about products
• Customers meetings supervising
• Inputting and retrieving details using in-house computerized system
• Administration duties and preparing reports

• Designated to lead the renovation of water and fire installations in students accommodations of Maritime University of Szczecin – managed to minimalize costs and time delays, significantly improved relations with investor representatives
• Staff interviewing, employing and training – accidents free record on all leaded projects
• Managing 10 - 50 staff
• System performance testing, inspecting and preparing protocols
• Projects and documentation handling
• Liaising with suppliers and contractors
• Logistic and accommodation management