Anna Szałkowska

 Managing team up to 15 individuals
 Managing the teams’ workload and KPIs effectively and ensuring that SLAs and OLAs are met
 Managing the teams’ holiday, sickness and ensure that sufficient cover is provided
 Encouraging teamworks’, flexibility and knowledge sharing.
 Acting as a local point of escalations and resolving issues
 Responsibility for teams’ objectives setting, performance management, development and succession planning
 Providing weekly/monthly and ad hoc reporting on teams’ performance and the overall service
 Conducting 121 and team meetings
 Responsibility for internal and external recruitment
 Managing additional projects

 Active participation in new processes implementation
 Managing and improving process of managing new starters
 Supporting Helpdesk
 Raising POs and preparing monthly Invoice
 Raising the paperwork for the provision of contracts and forwarding to the relevant business areas.
 Follow-up, checks and gathering of references.
 Validating and certificating documents
 Supporting recruitment process for 14 different clients
 Coordinating end to end on-boarding process between CRT team and Client
 Managing workload and co-ordinating updates in the Administration Mailbox and Trackers
 Pro-active collaboration with CSM on process improvement and changes
 Scheduling interviews on different levels
 Being SME in Administration tasks and Taleo usage.
 Sharing knowledge and experience with junior team members and the on-site team

- Contacting potential candidates (via telephone or email)
- Pre-selection of candidates’ CVs in relation to their skills and professional experience
- Researching external job boards with regards to: candidates with various educational background and qualifications
- Liaising with careers’ offices and language schools,
- Coordinating language check procedures: arranging language check with native speakers and sending results to recruiters