пропозиції роботи
Anna Surga
Transition Management/ Project Management
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Umiejętności analityczne
People Management
Stakeholders Management
Client Relationship Management
Agile Explorer
Design Thinking Practitioner
Języki
angielski
biegły
francuski
biegły
Doświadczenie zawodowe
Transition Manager
Resources/Workforce Management/Staffing: managing intercompany resources request within Salesforce Practice for new and existing contracts, regular meetings with EU Market Leads in order to monitor and reduce staffing bench, monitoring of open positions in IBM Salesforce, tracking of staff assignements
Transition Management: Leading end to end transition projects (knowledge transfer, recruitment) from client to delivery locations,
PMO role in IT Business Transformation project
Transition Management: Leading end to end transition projects (knowledge transfer, recruitment) from client to delivery locations,
PMO role in IT Business Transformation project
Transition Manager
- Transition ( migration ) of processes from on shore to off shore locations HSBC SD office in Krakow by engaging with onshore business project resources, co-ordinating work-streams, controlling timelines, resolving issues and driving the transition from planning through to the execution. Main responsability in the transition phase : making sure the migration process is completed according to Migration methodology.
- Managing space capacity optimisation in cooperation with Heads of departments and Business Services by facilitating implementation of optimisation tools and best practices
- Managing space capacity optimisation in cooperation with Heads of departments and Business Services by facilitating implementation of optimisation tools and best practices
Assistant Manager Operations / Team Leader
Responsible for AML process and the team of about 40 people:
- participation in migration of the process from France to Poland ,definition of procedures, review of team's capacity,
For 14 to 18 direct reports :
- coaching, evaluation, support, career development, functionnal and quality control,
- participation in migration of the process from France to Poland ,definition of procedures, review of team's capacity,
For 14 to 18 direct reports :
- coaching, evaluation, support, career development, functionnal and quality control,
Team leader/ Supervisor in IT project for SFR Company
Managing team of about 8 people, monitoring the implementation
of tasks,work coordination, maintaining contact with support
level 2 in France in the process of incidents resolution,managing incidents resolution cooperating with managers in France,documentation and report to the
client of all incidents in production process
of tasks,work coordination, maintaining contact with support
level 2 in France in the process of incidents resolution,managing incidents resolution cooperating with managers in France,documentation and report to the
client of all incidents in production process
Unix analyst, support level 1 in IT monitoring project for SFR Company
Monitoring systems and servers (Unix and Windows) ,resolution or escalation of incidents, participation in changes and corrections on servers
Unix analyst in IT monitoring project for Societe Generale
Monitoring systems and servers ( Unix,Windows) , solving or
escalation of incidents
escalation of incidents
Customer Service Advisor
- 1st line support service for specific hardware software problems reported by the clients; evaluating complexity, impact, and priority; giving required support
- Documenting in details all issues and troubleshooting taken in the ticketing system (Remedy, Ears)
- Prepare and giving courses and trainings to new employees
- Documenting in details all issues and troubleshooting taken in the ticketing system (Remedy, Ears)
- Prepare and giving courses and trainings to new employees
French teacher
Private Middle School no 4 “Inspiracja”
French teacher
Private Primary School no 4
French teacher
F.H.U. Tina „Francuski dla najmłodszych
Edukacja
Faculty of Political Science, magisterskie
Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
Faculty of French Philology, magisterskie
Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
Teacher Training College of French, licencjackie
Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
Inne
• Personality: well organized, hard- working, cheerful, patient, analytical skills, quick learner
Grupy
Dress Code czyli Etykieta Ubioru
Zasady dobierania odpowiedniego ubioru w sytuacjach biznesowych i nie tylko. Co wolno, a czego nie wypada założyć?
IT – Praca dla osób z charakterem
Grupa zrzesza informatyków oraz konsultantów branży IT. Dyskusje oraz możliwości współpracy to cel tej grupy.
Profesjonalny Menedżer Kompetencji
Program adresowany jest do
menedżerów i specjalistów HR, zainteresowanych nabyciem i
pogłębieniem wiedzy z zakresu metod i technik realizacji nowoczesnego zarządzania potencjałem ludzkim.
