Anna Przezdziek

- Managing Global processes for Credit Reviews and Order Releasing processes.
- Establishing Global Dispute Management process in collaboration with local counterparts.
- Supporting numerous projects which have impact on credit management team and processes.
- Process harmonisation and standarisation across various regions and systems.
- Improving team's productivity and efficiency.
- Developing highly skilled, engaged and motivated team of credit specialists.

- Managing Credit and Payment Terms Reviews, Order Releasing and Dispute processes for EMEA region in accordance with credit policy.
- Ensuring credit limits are properly estimated, risk-rated and monitored to mitigate risk and allow smooth order flow for customers.
- Coordinating dispute management process in close cooperation with other departments.
- Minimising risk of doubtful debt through collaborating with Sales and Cash Collection.
- Creating reports with trends and meaning to executive management.
- Assisting in constructing an running effective credit control management framework.
- Recommending improvements to the credit model and formal review process.
- Building a successful and proficient in credit area team.
- Making sure SLA are met.
- Ensuring there are no exposure results from audits and process documentation is updated.

- Leading effective and timely cash collection for EMEA region by managing workload and cash collection strategy.
- Making sure AR ledger is up to date and customer’s reconciliations are done on regular basis.
- Monitoring cash application and highlighting issues.
- Escalating credit control related exceptions.
- Preparing recommendations of the bad debt provisions and managing the bad debt write offs.
- Enforcing the company’s credit policy.
- Ensuring Service Level Agreements are met.
- Providing process improvement changes for review by leadership.
- Ensuring there are no exposure results from audits and process documentation is up to date.
- Creating and providing functional and operational reports to executive management.
- Assisting management with career development activities for team members including performance review, feedback, training, and resourcing.

- Deputizing for Team Leader in managing team's performance against SLAa and KPIs
- Reviewing custmers' credit limits and payment terms
- Setting up accounts in the system to esnure smooth order flow in line with sales plan and approval matrix
- Releasing orders for clients in accordance with agreed timeframes and approval path
- Coordinating disputes resolution process
- Contacting customers to ensure timely collection of payments for overdue invoices
- Managing customer's ledgers and confirming balances
- Reporting (aging, manual order release, credit limit utilisation, disputes)
- Cooperating with other accouting departemnts as well as local units (Customer Service, Sales Account Managers, Finance Directors)
ADDITONAL:
- Supporting SAP implemantion through testing new system, participation in workshops organized by project team
- Actively participating in Development Path project (preparing workshops and later training colleagues in the shared service center from all departemnts)

- Migrating processes from customer's site in Ireland to Poland office
- Validating payment transactions on a daily basis
- Contacting bank to ensure the direct debit files are processes correctly and within deadlines
- Managing refunds process for individual customers in accordance with approval process
- Preparing monthly reconciliations
- Cooperating with external customer departemnts
- Training and supporting other team memebers

- Processing invoices
- Preparing monthly reconciliations
- Providing assistance to ecternal customers in terms f accounts payable via phone and email

- Providing customer service to individual customers, shopkeepers and publishers from Ireland
- Processing orders and queries received from clients via call, email and fax
- Cooperating with multiple departments based in Ireland (accounting, logistics, marketing) to ensure queries are resolved in timely manner with high quality
- Managing escalations to increase customers' satisfaction
- Updating clients' accounts and databases