пропозиції роботи
Anna Podlasiewicz
Tourism specialist
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Amadeus GDS
Microsoft Office
Tour leader
Sales Force
Excellent Customer Service Skills
Merlin X
Customer relations specialist
tour guide
Customer service, follow up, obsługa procesu reklamacji, prospecting
Ivector
overseas/holiday representative
commercial hospitality management
Języki
angielski
biegły
francuski
podstawowy
hiszpański
podstawowy
perski
podstawowy
Doświadczenie zawodowe
GDS specialist
Cathay Pacific Airways
customer relation specialist
- Analyze records of customer complaints
- Analyze complaints in order to identify trends
- Chasing case with suppliers
- Negotiating compensation with suppliers
- Granting compensation to customers based on compensation guidelines and personal judgement
- Taking care about brand reputation
- Use of excellent formal language
- Dealing with British and Irish customer
- Operates on Sales Force and Ivector System
- Analyze complaints in order to identify trends
- Chasing case with suppliers
- Negotiating compensation with suppliers
- Granting compensation to customers based on compensation guidelines and personal judgement
- Taking care about brand reputation
- Use of excellent formal language
- Dealing with British and Irish customer
- Operates on Sales Force and Ivector System
customer service
- Dealing directly with customers either by phone or email.
- Offering excellent and efficient service in line with group guidelines.
- Providing quoatations
- Keeping records of customers interactions and transactions
- Managing In-Resort queries offering advice and assistance
- Managing Pre-Departure complaints, and helping to resolve them
- Amending bookings ; adding extras like transfer, insurance etc.
- Managing the admin tasks – rebooking failed components, verifying duplicate bookings, resolving mapping issues, coordinating the mailbox
- Helping customer in providing APIS online
- Working across multiple brands and on suppliers platforms : GTA, Hotelbeds, SERHS, Expedia, Venere etc.
- Cooperation with other departments in order to resolve customers queries
- Training new team members
- Dealing with British and Irish customer
- Operates on Sales Force and Ivector system
- Offering excellent and efficient service in line with group guidelines.
- Providing quoatations
- Keeping records of customers interactions and transactions
- Managing In-Resort queries offering advice and assistance
- Managing Pre-Departure complaints, and helping to resolve them
- Amending bookings ; adding extras like transfer, insurance etc.
- Managing the admin tasks – rebooking failed components, verifying duplicate bookings, resolving mapping issues, coordinating the mailbox
- Helping customer in providing APIS online
- Working across multiple brands and on suppliers platforms : GTA, Hotelbeds, SERHS, Expedia, Venere etc.
- Cooperation with other departments in order to resolve customers queries
- Training new team members
- Dealing with British and Irish customer
- Operates on Sales Force and Ivector system
Tour Leader
Discover Cracow
Tour Leader :
- Providing information about Poland (mainly Krakow)
- Providing customers with agenda of a tour
- Pick up and drop off service from the hotels
- Managing with tourists queries on a spot
- Cooperation with other tour leaders/tour guides and transfer providers
Tour Guide :
- Tour guiding in The Auschwitz-Birkenau State Museum and Wieliczka Salt Mine
- Providing information about Poland (mainly Krakow)
- Providing customers with agenda of a tour
- Pick up and drop off service from the hotels
- Managing with tourists queries on a spot
- Cooperation with other tour leaders/tour guides and transfer providers
Tour Guide :
- Tour guiding in The Auschwitz-Birkenau State Museum and Wieliczka Salt Mine
receptionist
- Direct contact with a customer
- Check in/out customers
- Operates on a suppliers platforms e.g. : GTA, Venere, Hotelbeds, HRS, Jactravel, Expedia
- Check in/out customers
- Operates on a suppliers platforms e.g. : GTA, Venere, Hotelbeds, HRS, Jactravel, Expedia
receptionist
Tutti Frutti Hostel
- Direct contact with a customer
- Check in/out customers
- Operates on a suppliers platforms e.g. : GTA, Venere, Hotelbeds, HRS, Jactravel, Expedia
- Check in/out customers
- Operates on a suppliers platforms e.g. : GTA, Venere, Hotelbeds, HRS, Jactravel, Expedia
waitress
PizzaHut
waitress
PizzaHut
Projekty
International Young Audience Film Festival "AlleKino”
International Young Audience Film Festival "AlleKino”
Szkolenia i kursy
Course “Hotel & Car Reservations Cryptic Mode
Fundamentals Training”
Conducted in English, issued by Amadeus Poland
October 2014
MerlinX System
Course “Commercial Hospitality Management
Conducted in English, issued by Polish Academy of
Hospitality
May 2014
Course „Overseas / Holiday Representatives”
Issued by Rainbow Tours Academy
March 2014
Course “Hotels’ Standards in Customer Service”
Conducted in English, issued by Hotel Zone
April 2014
Fundamentals Training”
Conducted in English, issued by Amadeus Poland
October 2014
MerlinX System
Course “Commercial Hospitality Management
Conducted in English, issued by Polish Academy of
Hospitality
May 2014
Course „Overseas / Holiday Representatives”
Issued by Rainbow Tours Academy
March 2014
Course “Hotels’ Standards in Customer Service”
Conducted in English, issued by Hotel Zone
April 2014
Edukacja
International Tourism, licencjackie
KRAKOWSKA AKADEMIA IM. ANDRZEJA FRYCZA MODRZEWSKIEGO
Specjalizacje
Call Center
Konsultanci
Hotelarstwo/Gastronomia/Turystyka
Hotelarstwo
Hotelarstwo/Gastronomia/Turystyka
Turystyka
Internet/e-Commerce/Nowe media
Media społecznościowe
Obsługa klienta
Turystyka/Hotelarstwo/Katering
Zainteresowania
Swimming, Diving, Trekking, Music, Traveling, Psychology, Learning new languages, Environment
Inne
- International Tourism students representative - I have learned how to deal with big group of people; how to handle meetings; how to encourage to actions; how to build a team
- I was actively helping ERASMUS students to deal with a paper works at the University and in Governments. I did my best to introduce Polish culture and customes. I tried to provide great support during they stay.
- Help in hosting students and professors from Serbia due to University International Exchange Program. I have supported meeting with Deans. I made our guests familliar with University structure. I have provided tour around Krakow sights and tour to Wieliczka Salt Mine. At the last day University TV made interview with us in order to capture our impression about the whole visit and international exchange.
- I have finished degree with an A mark (5) defensing my theses ''Tourism Market and Consumers’ Behaviors''
- I was actively helping ERASMUS students to deal with a paper works at the University and in Governments. I did my best to introduce Polish culture and customes. I tried to provide great support during they stay.
- Help in hosting students and professors from Serbia due to University International Exchange Program. I have supported meeting with Deans. I made our guests familliar with University structure. I have provided tour around Krakow sights and tour to Wieliczka Salt Mine. At the last day University TV made interview with us in order to capture our impression about the whole visit and international exchange.
- I have finished degree with an A mark (5) defensing my theses ''Tourism Market and Consumers’ Behaviors''
