Anna Pietras

P2P and O2C support (manufacturing industry)
•invoice processing and validation, query resolution, service desk support,
•collections calls, training from the process
HR support
•participation in implementation of shared service center
•creation of process documentation
•involvement in multiple project activities in the design phase
•go live and stabilization support of HRO project
Transformation support (manufacturing industry)
•Preparation of process documentation (creating the Desktop procedures related to forecast and taxes)
•Leading online interviews on processes performed by client employees
O2C support (insurance industry)
•training, ramp up, go live and stabilization support for collection activities
in insurance area
•help with scope extension for Canadian market
Transition support
•preparation of project documentation with country support
•gathering data related to Finance team activities

Credit and Collection Specialist (French, Italian)
• Due diligence in Italy as SME (O2C) and a language support.
Due diligence in Spain as SME (02C)
• Transition in Italy as SME (O2C)
• Role of internal trainer in team – Collection process for EMEA and Webcollect (collection tool)
Query resolution,
• Performing outbound calls in Italian for Italian customers in French for French customers and in English for other customers in order to claim on the invoice
• Working with ERP(SAP) and Webcollect (collection tool)
Credit specialist:
• Management of credit file
• Preparation of credit recommendation based on balance sheet and profit and loss account and D&B report
• Improvement of credit process
• Responsible for personal project- proposal of new credit form.

Credit and Collection Analyst (French and Italian)
• Query resolution,
• Performing outbound calls in Italian for Italian customers in French for French customers and in English for other customers in order to claim on the invoice,
• working with ERP (SAP)
o Informing about overdue invoices

• Escalating issues
• Answering phone calls and providing the customer with the information or solution,
• Sending dunning letters
• Supporting Cash Application Team in clearing the payment- Calling the customer in order to verify to which invoices the payment corresponds to
-cooperation with sales department and customer service
• Sending and answering emails
• Logging remittance advice into the system
• sending customer account statement as per request
• Sending missing invoices as per customer request
• Logging any claims and disputes on invoices and reporting these claims and related issues to the sales department
Informing customers about new order on hold
Credit analyst:
o Performing credit check on the customer based on analyse of balance sheet and profit and loss account, checking customer balance, total debt payment history, arrears, payment conditions
o Generating reports
o Annual review of credit limit

przygotowanie ofert w języku francuskim
selekcja nadchodzących aplikacji
wyszukiwanie kandydatów w bazie danych i innych dostępnych źródłach
udział w tworzeniu materiałów i narzędzi rekrutacyjnych
pomoc w zakresie bierzących spraw administracyjnych

przygotowanie i prowadzenie zajęć z j.francuskiego

wykonywanie tłumaczeń ustnych PL-FR, FR-PL w czasie szkolenia personelu

przyjmowanie zamówień
realizacja zamówień
udzielanie informacji
obsługa kasy fiskalnej

wykonywanie tłumaczeń ustnych na terenie fabryki P.S.A Sochaux we Francji
rozliczenie delegacji

praca na Korsyce
praca na campingu
przyjmowanie i realizacja zamówień
drobne prace na recepcji