Anna Nowak

- Assuring the process compliance with the Global Definition
- Measuring and reporting the process compliance
- Verifying and approving the Standard Procedures
- Identifying possible areas of improvements
- Designing, initiating and monitoring the improvement projects
- Designing and monitoring the performance measurements
- Designing and implementing the standard procedures in multiple operating systems
- Training the resources; monitoring the knowledge level
- Single point of contact and escalation for process related issues
- Close cooperation with two delivery centres: Lodz and Pune

- Managing the International Project of Knowledge Transfer
- Training Employees, preparing them to onsite Transition
- Validating the Process Readiness and compatibility with the Global process as well as the Scope of Transition
- Supporting Documentation Creation Process, Validating the Documentation Prepared
- Supporting the Transition as the Knowledge Manager
- Designing and Implementing Improvements on Transition Phase; Coordinating the Improvements Implementation on later stages of the Project
- Improving the Local Process of Order to Cas to fit the Global Design
- Transition Planning
- Escalation Handling, Problem Solving
- Reporting

- Leading the team of four countries: Poland, Germany, Austria and Switzerland for the O2C Process.
- Coordinating the Process during Knowledge Transfer abroad and after Teams' return.
- Coordinating the creation of documentation
- Participating in the standardization of the process
- Internal Trainer and Subject Matter Expert for O2C
- Close cooperation with the Client during teleconferences as well as Client visits
- Management Reporting
- Issue Solving and Escalation Handling

- 5 weeks of Knowledge Transfer in Austria as a Documentation specialist: Supporting the Knowledge Transfer from Austria to Germany, Preparing appropriate documentation, Reporting
- 4 weeks of Knowledge Transfer in Poland, Warsaw as O2C Process Specialist
* Handling the group of strategic customers
** Posting Cash, Cash Application
** Credit Management (Order Release, Set Credit Limit)
** Collections and Dispute Management
** Reporting
* Participating in the KPI Workshop as O2C Expert
** Preparing calculation of KPIs for all customer portfolio (all entities)
* Transferring responsibilities to a backup colleague
- 4 weeks of Knowledge Transfer in Germany as O2C Process Specialist
* Preparing Documentation
* Working in the system DKS (a.k.a. AS400)
* Posting Cash
* Credit Management
* Collections and Dispute Management
* Reporting

August 2012 – July 2013
ACS SOLUTIONS POLAND Łódź, Analyst
- Participating in trainings and coordinating the transition process of AP, Treasury, Intercompany and Fixed Assets for Austria, Switzerland and Netherlands. Resulting from some long absences – handling AP process (queries, payments) and FA (creating, changing assets, running depreciation, reporting, reconciling items).
- Controlling the work of the team members – both, in Poland as well as auditing the work of Kochi team, delegating duties
- Reporting
- Participating in transition teleconferences with the customer, preparing Power Point Presentations
- Training newcomers – AP, FA and SAP
- In Jan 2013 I received the CSA Award for the vast commitment to the project


January 2012 – July 2012
ACS SOLUTIONS POLAND Łódź, Accounting Associate (AP, FA, Intercompany)
- Responsible for transition of AP Process for Austrian client (main posting done in Kochi, auditing and monitoring their work, consulting, handling queries from vendors and customer).
- Responsible for transition of Fixed Assets for Sweden, Switzerland – creating, changing, activating assets, running deprecation, reconciling.
- Supporting the transition of AP, Intercompany and FA for Czech client. Later on consulting the process handled in Poland. Resulting from the long absence of AA responsible for Czech processes – almost full handover of all the processes (processing invoices, posting assets, reconciling Intercompany relations)
- Training newcomers as regards AP and FA process

Process Executive in three different departments:
- AP Posting – main responsibilities: posting and reversing invoices in SAP, reconciliation of vendor’s accounts, reporting,
- AP Payment – main responsibilities: controlling and checking the work of Accounting Associate in Pune: checking Payment Proposals, sending invoices for approval, answering vendor’s queries concerning (not)received payments, controlling and checking the reports prepared, supporting in everyday tasks, reporting, working in SAP;
- EAP Order To Cash – main responsibilities: vendors’ and customers’ accounts monitoring, preparing compensations and account statements, monitoring prepayments, payment allocation, contacting customers, reporting, working in SAP and SAP BO