пропозиції роботи
Anna Nina Biel
Business Operations Manager at Cisco Systems
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Oprogramowanie BMC
Dyplomacja
Angielski
Zarządzanie incydentami
Zarządzanie IT
IT Operations
Outsourcing IT
Zarządzanie usługami IT
ITIL
Zarządzanie
Microsoft Office
Polski
dostarczanie usług
Service Desk
Zarządzanie usługami
Sla
pomoc techniczna
Telekomunikacja
tłumaczenia
System Windows
ITIL Foundation Certificate in IT Service Management
Języki
polski
ojczysty
angielski
biegły
japoński
podstawowy
Doświadczenie zawodowe
High Touch Operations Manager
Responsibilities:
-Supporting delivery of High Touch Technical Support (HTTS) program to major accounts, or Global Technical Centre (TAC) where applicable
-Ensuring follow-up and closure of critical problems with large strategic customers
-Using standard tool to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution
-Regularly interacting with Cisco's customers and internal teams in a coordinated fashion to ensure problem resolution
-Maintaining a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, NetMeeting, video conferencing and other collaboration methods
-Co-ordinating root cause/operational analysis in conjunction with the High Touch Engineer (HTE)
-Carring out reporting, SLA calculations and trending analysis
-Supporting delivery of High Touch Technical Support (HTTS) program to major accounts, or Global Technical Centre (TAC) where applicable
-Ensuring follow-up and closure of critical problems with large strategic customers
-Using standard tool to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution
-Regularly interacting with Cisco's customers and internal teams in a coordinated fashion to ensure problem resolution
-Maintaining a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, NetMeeting, video conferencing and other collaboration methods
-Co-ordinating root cause/operational analysis in conjunction with the High Touch Engineer (HTE)
-Carring out reporting, SLA calculations and trending analysis
Incident Manager
Responsibilities:
-Monitoring high priority incidents
-Aiming to restore normal service operation as quickly as possible
-Minimising the adverse effect on business operations
-Ensuring that the best possible levels of service quality are maintained
-Monitoring high priority incidents
-Aiming to restore normal service operation as quickly as possible
-Minimising the adverse effect on business operations
-Ensuring that the best possible levels of service quality are maintained
Incident Handler
Responsibilities:
-Handling incidents and requests by properly recording, classifying and prioritizing them
-Providing first level IT Service support
-Managing and maintaining ownership of incidents throughout their lifecycle
-Providing a professional interface between users and other processes
-Handling incidents and requests by properly recording, classifying and prioritizing them
-Providing first level IT Service support
-Managing and maintaining ownership of incidents throughout their lifecycle
-Providing a professional interface between users and other processes
Szkolenia i kursy
- ITIL® Foundation Certificate in IT Service Management
- Japanese Language Proficiency Test 2
(held by Japan Foundation and Japan Educational Exchanges and Services)
- Japanese Language Proficiency Test 2
(held by Japan Foundation and Japan Educational Exchanges and Services)
Edukacja
Foreign Service, studia podyplomowe
European Academy of Diplomacy
Japanese Studies, magisterskie
Jagiellonian University
Japanese Studies, licencjackie
Jagiellonian University
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Rozwój oprogramowania
Zarządzanie IT
Zainteresowania
board games, choir music
Inne
IT Skills:
-BMC Remedy
-Windows XP/Vista/7
-MS Office 2007/2010
-Adobe Photoshop/Corel
-BMC Remedy
-Windows XP/Vista/7
-MS Office 2007/2010
-Adobe Photoshop/Corel
Grupy
Europejska Akademia Dyplomacji
Europejska Akademia Dyplomacji jest instytucją edukacyjną, która kształci kadry na potrzeby polskiej administracji, w tym w szczególności dyplomacji oraz biznesu krajowego i międzynarodowego.
ITIL V3
ITIL V3 - Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
Języki obce a praca
Grupa poliglotów. Powiedz jakimi językami obcymi władasz, a wskażemy Ci mozliwości wykorzystywania tych języków na codzień.
Praca szuka ciebie
Praca szuka ciebie - grupa dla szukających pracy jak i headhunterow czy pracownikow HR poszukujacych pracownikow.
Przedsiębiorczość
Przedsiębiorcy, osoby przedsiębiorcze, współpraca biznesowa, przyjaciele biznesowi, rozwój osobisty i firmowy, pomoc, dotacje, biznesplany. Przedsiębiorczość
