пропозиції роботи
Anna Matuszewska
COO, IT Project Manager
Wrocław,
dolnośląskie
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Umiejętności
Zarządzanie incydentami
IT Operations
Certyfikat ITIL v3
Zarządzanie zespołem
zarządzanie projektami IT
PRINCE2 Practitioner Certificate
Języki
polski
ojczysty
angielski
biegły
niemiecki
biegły
rosyjski
podstawowy
Doświadczenie zawodowe
Chief Operating Officer (COO)
NetworkedAssets
Kierownik projektów klienta (IT Project Manager)
NetworkedAssets
IT Project Manager:
- Managing IT projects for a large German cable network operator:
- Providing the project plans and updating them as needed (deadlines, milestones, delivery, requested
and planned resources). Technical work organized with Scrum in Jira.
- Acting as the Main Provider of the product on stakeholder meetings.
- Managing the project budget.
- Managing IT projects for a large German cable network operator:
- Providing the project plans and updating them as needed (deadlines, milestones, delivery, requested
and planned resources). Technical work organized with Scrum in Jira.
- Acting as the Main Provider of the product on stakeholder meetings.
- Managing the project budget.
Team Leader, Service Delivery Manager, Service Coordinator
IBM Global Delivery Centre
As Service Delivery Manager:
- Coordinate IT support teams from different countries in order to ensure the right performance against SLA’s and KPI’s.
- Act as a first point of escalation in relation to the operational delivery of the service.
- Participate in internal and customer-related meetings, in service review meetings.
- Ensure all IBM management and staff involved in the delivery of the service understand its scope and requirements (prepare the final version and documentation for Problem Management, train involved Teams in Problem Management and the 5Why's Method, prepare the customized version of Incident/Major Incident Management, search and eliminate wastes in the Processes).
As an SDM Team Leader:
- Manage Team of 16 Service Delivery Managers.
- Hire new Service Delivery Managers.
- Foster teamwork and inclusion among all employee.
- Coordinate IT support teams from different countries in order to ensure the right performance against SLA’s and KPI’s.
- Act as a first point of escalation in relation to the operational delivery of the service.
- Participate in internal and customer-related meetings, in service review meetings.
- Ensure all IBM management and staff involved in the delivery of the service understand its scope and requirements (prepare the final version and documentation for Problem Management, train involved Teams in Problem Management and the 5Why's Method, prepare the customized version of Incident/Major Incident Management, search and eliminate wastes in the Processes).
As an SDM Team Leader:
- Manage Team of 16 Service Delivery Managers.
- Hire new Service Delivery Managers.
- Foster teamwork and inclusion among all employee.
Alcatel-Lucent Enterprise Level 2 Support
- Implement new processes for emerging Alcatel – Lucent products.
- Treat requests for ordering Alcatel – Lucent products, hardware support, technical support in English and German and provide a correct routing towards the right group.
- Train colleagues in new processes.
- Computer programmes used: SAP, Siebel, Customer Relationship Database, e-Licensing Program Authentication.
- Treat requests for ordering Alcatel – Lucent products, hardware support, technical support in English and German and provide a correct routing towards the right group.
- Train colleagues in new processes.
- Computer programmes used: SAP, Siebel, Customer Relationship Database, e-Licensing Program Authentication.
Szkolenia i kursy
PRINCE2 Practitioner certified
ITIL v3 certified
Trainings: Project Management Fundamentals, Defect Prevention Course, Root Cause Analysis, Statistics in Use, Public speaking and effective presentations.
ITIL v3 certified
Trainings: Project Management Fundamentals, Defect Prevention Course, Root Cause Analysis, Statistics in Use, Public speaking and effective presentations.
Edukacja
Wirtschaftswissenschaft, magisterskie
Technische Universitat Chemnitz
Finanse i Bankowość, magisterskie
Uniwersytet Ekonomiczny we Wrocławiu
Specjalizacje
Call Center
Zarządzanie Call Center
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie projektem
Zainteresowania
Nurkowanie, squash, kręgle
Grupy
Scrum
Scrum isn't a methodology. Scrum is much more like a small baby process or like a framework. It's really, really simple. It doesn't have a lot of rules.
