Anna Leszczyńska

Student, Uniwersytet Warszawski
Warszawa, mazowieckie

Umiejętności

Koordynatorzy Holenderski Angielski Języki obce Niemiecki Nauczanie jezyka Procesowanie zamówień SAP Obsługa klienta

Języki

niemiecki
biegły
angielski
dobry
niderlandzki
dobry

Doświadczenie zawodowe

Logo
Procurement Support Consultant
Orsted
1) providing indirect procurement support,
2)purchase orders creation in SAP (mainly Wind Power area),
3)contact with suppliers from Danmark, Taiwan and US (email/phone),
4)direct contact with PO requisitioners,
5) invoice processing (checking taxes, PO’s related to original documentation sent by vendors),
6) supportive role for Operational Purchaser responsible for Germany.
Medtronic Poland Sp. z o.o.
Senior Customer Service Specialist with German
1) senior on projects-responsible for projects/having them closed on time
2) supportive role for CS Coordinator (point of contact with Partners in Germany/Pricing etc.)
3) taking part in recruitment processes
4) workload monitoring-control Quarter and Month-End operations via Inbox monitoring to ensure timely order follow-up
5) working across SSC (different departments), close collaboration with CS Supervisor
6) support Ad Hoc requests related to back office topics
7) back up of the Supervisor/Coordinator- leading/organizing team meetings
8) deliver report analysis (OFI’s)
9) taking part in workshops abroad
Medtronic Poland Sp. z o.o.
Customer Service Representative with German
1) Providing day-to-day support in Medtronic Order-To-Cash Back Office processes (orders, disputes & credits, etc.) as well as Supply Chain Back Office (automated/simple) processes (cycle count, etc.) through analytical and operational support.
2) Providing a professional level of support to the Front Office staff & medical representatives by processing a broad knowledge of Medtronic products, tools and policies and ability to monitor product & information flows as well as resolving issues.
3) ContributIon to the Medtronic mission and the company goals by establishing customer satisfaction.
4) supportive role for Pricing Team (logging,monitoring and resolving disputes)
5) Sorting all incoming e-mails to dedicated mailboxes covering BO processes
6) supportive role for Customer Service Coordinator
7) providing trainings for new joiners (subject-matter expert)
8 )taking part in MDT Business Continuity Plan (BCP champion)
Stanley Black & Decker
Customer Service EBS Coordinator GALP
-creating reports regarding customer's returns and monthly KPI
- running monthly calls with the region
- managing and checking the workload in the team
- directly contact with teams in DE, AT and CH
- supporting the local team in case of daily duties
- running OPR's with GALP team members
- taking part in Stanley leadership programm for Europe (since December 2013)
Logo
Customer Service Agent
Stanley Black & Decker, Warsaw
- servicing both German-speaking and Benelux markets
- processing foreign customers' orders in SAP
- contacting the German and Belgian subsidiaries
Logo
teacher
Hugo Kołłątaj Secondary School in Warsaw
Teaching practice
Logo
Traineeship
Betomax Polska S.A, Końskie
Traineeship
- canvassing of new foreign customers, customer service, translating German documents, helping the front office and the sales department
Logo
Trainee office junior
Delta Narzędzia Grzegorz Pałosz, Hucisko
- wide range of responsibilities

Projekty

Hazmat Project
Business Continuity Plan

Szkolenia i kursy

 computer literate, good knowledge of Windows Vista/XP
 working knowledge of SAP
 very good knowledge of Microsoft Office
 driving license (category: B)
 Pedagogical Training Certificate
 Camp Counselor Training Certificate (2011)
 Touch Typing Certificate

Edukacja

Logo
stosunki międzynadorowe, specjalizacja: Międzynarodowa Polityka Handlowa, magisterskie
Uniwersytet Warszawski
Logo
filologia germańska, licencjackie
Uniwersytet Warszawski

Specjalizacje

Edukacja/Szkolenia
Szkoły

Zainteresowania

Languages, music, tourism, sport, literature

Grupy

Uniwersytet Warszawski
Uniwersytet Warszawski
Uniwersytet Warszawski, założony w 1816 roku, jest największą polską uczelnią i jednocześnie jedną z najlepszych w kraju.
SNW  Outsourcing IT
SNW Outsourcing IT
SNW świadczy usługi z zakresu pracy tymczasowej i outsourcingu IT.