пропозиції роботи
Anna Maria Kućma
Single Point Of Contact for North America - Customer Relation Centre Senior Specialist
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
bankowość
Corporate Finance
Rachunkowość finansowa
Sprawozdawczość finansowa
Prognozowanie
Marketing
Prawo jazdy kat B
Języki
angielski
biegły
rosyjski
dobry
włoski
dobry
hiszpański
podstawowy
niemiecki
podstawowy
Doświadczenie zawodowe
Single Point Of Contact for North America - Customer Relation Centre Senior Specialist
Single Point Of Contact for North America - Customer Relation Centre Specialist
• Customer Relations process leading and maintenance: Respond to Internal and External Customer queries and needs, regular performance reviews with the customer, periodic account reviews with Operations to proactively identify potential issues, coordinator’s role in front of other involved FSSC Teams
• Queries and issues management: Co-ordinate and resolve queries, monitoring timely query resolution, documenting each customer interaction in a designated database to allow issue tracking and process improvement, ability to follow up on complex issues resolution based on end-to-end process knowledge
• Escalation process management: Provide framework for issue escalation for market and vendors
• Process documentation leading, training material, user guides and Frequently Asked Questions, change management process leading, projects and initiatives leading
• Queries and issues management: Co-ordinate and resolve queries, monitoring timely query resolution, documenting each customer interaction in a designated database to allow issue tracking and process improvement, ability to follow up on complex issues resolution based on end-to-end process knowledge
• Escalation process management: Provide framework for issue escalation for market and vendors
• Process documentation leading, training material, user guides and Frequently Asked Questions, change management process leading, projects and initiatives leading
Customer Relation Centre Specialist
Acting formal independent Spoc role for Avon markets ( Avon Italy) , taking over SPOC role for other markets: Avon Operations, Avon Bosnia and Herzegovina & Avon Slovenia- Concur implementation
increase SPOC quality service: operational calls, operational meetings: verifed by internal VoC
SLA's measures design and implemantation for CRC processes
increase SPOC quality service: operational calls, operational meetings: verifed by internal VoC
SLA's measures design and implemantation for CRC processes
Junior Financial Analyst
Analysing the Hedge and Treasury reports (AOP 2008 and 2009)
During the work in AOP (Tax & Accounting team 2009) I was preparing the reconciliation of third party
responsible also for preparing the report of Bad Debt’s (AR process) and reserves ( 2009 year)
Reporting the Purchase Price Variation Finished Goods
Analysing the Consolidated Netting Report (RECEIVABLES – INFLOWS vs. PAYABLES – OUTFLOWS)
Analysing the AR, AP, THP Revaluations
Analysing the global rebates from finance and sourcing side
CIT Control of correctness booking In order to CIT
- Control of intercompany agreements and documents connected with transfer prices .
- Reporting to NBP
- Cost control and collecting data for Deliver budget
- supporting in administration CONCUR system
- supporting HUB Project regarding to accouting and tax purposes
- COSMINT reconciliation
- Internal Controlling credit cards
- Concur implementation
During the work in AOP (Tax & Accounting team 2009) I was preparing the reconciliation of third party
responsible also for preparing the report of Bad Debt’s (AR process) and reserves ( 2009 year)
Reporting the Purchase Price Variation Finished Goods
Analysing the Consolidated Netting Report (RECEIVABLES – INFLOWS vs. PAYABLES – OUTFLOWS)
Analysing the AR, AP, THP Revaluations
Analysing the global rebates from finance and sourcing side
CIT Control of correctness booking In order to CIT
- Control of intercompany agreements and documents connected with transfer prices .
- Reporting to NBP
- Cost control and collecting data for Deliver budget
- supporting in administration CONCUR system
- supporting HUB Project regarding to accouting and tax purposes
- COSMINT reconciliation
- Internal Controlling credit cards
- Concur implementation
wystawiono
know Anna as really very good colleague, working neatly, taking care about all important details.
wystawiono
Anna during the time of our cooperation was very thrusthworthy, dedicated and hard working person. She was always a pleasure to work with due to her high working standards and her professionalism.
Szkolenia i kursy
Kurs Samodzielnego Księgowego - Stowarzyszenie Księgowych w Warszawie
Edukacja
Zarządzanie Liderów, studia podyplomowe
Szkoła Główna Handlowa w Warszawie
handel zagraniczny , stosunki miedzynarodowe, magisterskie
Wyższa Szkoła Handlu i Prawa im. Ryszarda Łazarskiego w Warszawie
Specjalizacje
Finanse/Ekonomia
Inne
Zainteresowania
Jazz, funky, teatr, podróże, książka
Inne
Stypendium Instytutu Italianistyki w Krakowie - Florencja 2010 rok
Grupy
Uczelnia Łazarskiego
Łazarski to wiodąca uczelnia prawniczo-ekonomiczna w Warszawie. Jest najlepszą polską szkołą wyższą według globalnego rankingu U-Multirank. Od lat przoduje w rankingach „Rzeczpospolitej” i
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.
Career coaching
Coach, Coaching = dla osób, które prowadzą lub będą prowadziły coaching, coaching kariery, jak również dla wszystkich tych, którzy uważają, że coaching jest pomocnym narzędziem w odkrywaniu i planowan
