Anna Kopczyńska

• September 2015 until now

Leading two teams in AkzoNobel engagement - Quality Team and Reporting Team.

Key responsibilities covering:

• Forming and executing Quality framework for AkzoNobel

• Supervising Reporting (KPIs & CPIs) and Quality process

• Implementation and maintenance of Quality Awareness Culture (Kaizen, 5S, Green Stars, KPI visualizations, etc.)

• Supporting Continues Improvement within the engagement

• Assisting Transition Managers in controlling process quality (Calibration calls process between Infosys and AkozNobel)

• Leading and mentoring employees performing Quality, Reporting and Improvement related activities

• Managing and motivating team in day to day operations; providing professional support and
guidance

• Lean Implementation

• Conducing job interviews, execute employees’ assessments and other HR related activities


Agile Project Management™ Certificate in progress

• September 2014- September 2015
Project Leader

Ensuring that all contract requirements between Infosys BPO and Akzo Nobel are met.
Managing and participating in four projects for AkzoNobel:

Risk Management Project for +250 FTE: developing and maintaining risk management plans and information systems. Coordinating data analysis including application, interpretation and implementation of extensive risk management reporting.

Configuration Management Project for +250 FTE: identifying, organizing and controlling modifications to the work products being developed in organization.

Business Continuity Management Plan for +400 FTE: defining the objectives, strategies and framework to ensure the continuity of business operations and availability of critical resources in the event of a disaster.

Knowledge Management Project (participating): optimizing the effective use of knowledge assets.

Member of Environmental, Health and Safety Committee for Lodz DC.

• July 2014 – September 2014
a.i. Quality Team Lead
Took over TL’s responsibilities during holiday period. Key responsibilities covering: ensuring that service levels meet the requirements of SLA, managing and motivating team in day to day operations, delivering reports to management, providing professional support and guidance to the team.

• April 2014 – July 2014
Quality Process Lead
Performing quality checks. Creating PTP and RTR checklists for processes transferred from the client. Participation in calls with the client. Implementation and maintenance of Quality Awareness Culture (Kaizen, 5S, Green Stars, KPI visualizations, etc.). Supporting AkzoNobel engagement in improvements management.

• August 2013 – April 2014
P2P Process Lead
In October and November 2013 participated and supervised P2P process migration from Warsaw to Pune, India for AkzoNobel.

• April 2012 till now
Expense Management Process Specialist
In November participated and supervised one month Knowledge Transition from London to Lodz Delivery Center for Rio Tinto.
Business Excellence Officer.

• April 2011 – April 2012
Growing into an expert in Expense Management Process. Key responsibilities covering: monitor credit card data load in accounting systems (SAP and Spendvision), perform audits of cardholder’s expenses, reconcile & monitor expense accounts, manage complex Expense Management reporting, high end customer service, carry out trainings for new members of the team, constant improving of the process. After Go-Live phase obtained special recognition from both Infosys and Rio Tinto Management for personal engagement in project and outstanding performance. Awarded Team of the Month prize, nominated by manager in customer delight category. All SLA’s for Expense Management SLC process are met which makes the project great success with Client appreciation at the highest level

• February 2011 –April 2011
Expense Management Senior Process Executive.
Participation in Expense Management transition from Salt Lake City. Spent 8 weeks at Client premises taking over the knowledge on process and building together with Client standard operating procedures. Key responsibilities during training included knowledge transfer, preparation of working instruction and testing new tools used in the process. Knowledge transfer accomplished with exceptionally good result from certification and 100% activities migrated on time.

• May 2010 – February 2011
Involvement in accounting projects within Infosys BPO. Coordinating Accounts Payable processes after the transition to India (Philips). Assistance in EAP (Enhance Accounting Program/ Philips) by creating database obtained from SAP. Support in Tax Recovery program (Rio Tinto).

• February 2010 – May 2010
WAVE4 trainer responsible for transferring knowledge covering wide aspects of Accounts Payable posting area of finance and accounting. Carrying out workshops concerning SAP system, Inter Company Accounting reconciliation, AP Posting process, reporting, ECC Tool and VMD Tool for large groups of trainees including Deputy Team Leaders. Transferring site specifics from various company codes. Implementation and documentation of training process. Coordination and execution of knowledge transfer during WAVE4 for given training groups. Contact person between Lodz and Pune offices during final stage of WAVE4.

• December 2009 – February 2010
Exercises preparation for Pune, India (WAVE4) for wide AP operational processes. Taking over knowledge concerning site specifics.

• February 2008 – December 2009
Working in posting team as an AP Accounting Associate. Responsible for co-operating with clients from Netherlands, posting of financial documents on accounts payable site (Philips vendors as well as third vendors), Inter Company Accounting reconciliation, preparing daily and monthly reports. During two years in AP department I have been working in seven company codes from which 4 were held by me. Company codes I have served were in different SAP kernels: MBP, SPC, MP1 and CEP.