Anna Horodovych

• Provided high quality online customer service via phone,
chat and email that exceeds the customers expectations
• Delivered efficient troubleshooting and query resolution
• Assisted customers with account optimisation
• Researched and developed knowledge of products and services
• Collaborated with other departments to resolve
customer escalations within agreed timeline
• Participated in on-going product training and process upskilling
• Trained new hires in billing
• Created and updated presentations for billing on regular basis
• Helping new hires during controlled environment
• Cross market billing training for new hires in English
• Helped colleagues with solving cases related to billing issues and other

• Analysis of market trends in the advertising industry
• Contact with clients in terms of project reconciliation
• Project visualization
• Preparation of projects for printing
• Brand development, creation company materials

• Market research for the сlients needs
• Competition analysis and produce reports
• Analysis of market trends in the IT industry

• Cooperation with clients
• Photography
• Сreation photo albums
• Planning and implementation of photo Studio branding activities in the local market

• Concept development, introduction and implementation of the strategy and Branding for Faberlic in Ukraine
• Self-implementation of projects to create an image of the company
• Planning and preparing communications for current and potential employees
• Organizing internal and external events
• Cooperation with other departments and partners

• Concept development of book design
• Сreation and preparation of publications for printing