Anna Florek

• Managing P2P delivery team (Procurement, Help Desk for Accounts Payable, Travel & Expenses)
• Countries in scope: CEE, RUB, Italy, Spain, Greece, Benelux, Turkey, Israel
• Delivery of agreed services and targets
• Improvements implementation, process harmonization across the centers
• Managing all administration tasks for new comers, leavers, keeping evidence for audit purposes, PBC review and approval, handling all compensations & benefits
• Management of team performance

• Managing delivery service for client countries Poland, Latvia, Lithuania, Sweden , Denmark , Finland, Norway (highest number of people managed – 25 in Krakow IBM office, monitoring 17 persons in Bangalore IBM office - India)
• Delivery of agreed services and targets (invoice processing, Vendor Master Data, Payments, account reconciliation, query handling)
• Management of team performance
• Implementation of new tools / programs / processes (active involvement in preparation, implementation and post go-live control)
• Lead of Delivery Excellence first faze in Krakow (creation and implementation of improvements in AP Department)
• Subject matter expert for team members and other teams
• Recruitments, audits (internal and external)
• off-shoring of AP /T&E processes to IBM Manila & Bangalore Centers and team/processes reorganization due to those changes

• Managing delivery service for client countries Poland, Latvia, Lithuania - managing the group of 10 - 25 persons in Krakow center
• Monitoring of Bangalore team work (17 persons in IBM center in India)
• Responsible for Accounts Payable services for client (AP invoice processing, travel & expenses processing, Vendor Master Data, Direct Debit, Intercompany reconciliation, GL accounts reconciliation, query handling)
• Preparation and check of payment proposals
• First contact point for client (for daily operational issues and escalations)
• Creation reports and presentations (for client and for internal purposes)
• Cooperation with General Ledger, Accounts Receivable and Reporting Team
• Active involvement in financial and SOX audits (internal and external)
• Daily support for team members
• Recruitment process

• Responsible for posting of accounts payable documents (custom documents, promotional and other AP invoices)
• Vendor accounts reconciliations
• Query handling