Anna Barszcz

Responsible for: queries related to personal
movement ( accommodation, legalization stay and walk in EU, Latin
America, Africa ). Managing major personal transaction process.
Contractual documentation, payroll ect. cooperating with financial
department ( financial archive Shell, inancial settlement related to
cooperation with vendors and the provision of various services ).
Managing, archiving documents and data in SAP and EIC.

Professional help in paying financial receivables. Work for clients from various sectors of the market - from banks to small and medium-sized enterprises. Identifying, researching and proposing solutions, specific terms of payment ).

Robobat Poland is the company that provides the clients with the highest solutions supporting the design and calculations of the building construction.
The proffesional client service and maintaining a positive relations with the clients as far as the Autodesk and Robobat softwares sale is concerned, recruiting new orders, the care of the products and the participation in the marketing meetings (trainings, conferences). Provide technical support, troubleshooting complex issues. Providing customers with service and products information. Ability to liaise with clients.

Identifying, researching and resolving customer issues. Recommending process improvements, Handling and resolving customers complaints in professional and tactful manner. Providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service, products information, troubleshooting complex issues. Managing customer data base in SAP. Providing services through multiple communication channels including phone, email, web and chat. Liaising with authorised service points.