Ania Żemojtel

Business requirements collection, analysis and engineering to ensure they are sufficient for service’s design
Design of services, technology, processes, information and measurements considering requirements
Service design package preparation (service decomposition, support model, etc)
Ensuring that the IT services are aligned to the business needs and actively support them and are consistent with other included in service portfolio
Liaison with all other design and planning activities and roles, e.g. solution design
SLM, Service Catalogue and ITSCM processes management
IT CCRP and user’s satisfaction surveys processes management

Create and maintain a catalogue of services
Establish and maintain strong working relationship with business representatives, project managers, business process owners, business relationship managers
Establish a Service Review process
Negotiate, get buy-in for, design and maintain SLAs with internal customers
Analyze, review and report performance results against the criteria established in SLAs
Collecting service requirements for projects

Credit Card's Portfolio Management
Udział w projektach majacych na celu wzrost dochodowości portfela.
Inicjowanie i koordynacja działań mających na celu wzrost efektywności procesów w zakresie obniżania poziomu strat kredytowych.
Optymalizowanie strategii zatwierdzeń kredytów.
Monitorowanie jakości portefela kredytowego.

Forecasting and Planning volumes and headcount