Aneta Anioł

▪Open customer accounts by recording account information (CRM, SAP)
▪Scheduled technician repair appointments at customer request with collaboration of service team
▪Resolve payment (invoice)issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
▪Maintains financial accounts by processing customer adjustments
▪Maintained and updated customer database files to ensure full accuracy of stored information
▪Documented all work activity in appropriate databases
▪Controlling all documents before entering the order into the SAP
▪Take incoming customers’ calls and provide needed information
▪Guidedcustomers to appropriate departments
▪Manage change orders and cancellations

Two days of coordinating and conducting the Italan-Polish festival. I was responsible of taking care of suppliers, customers, guests and informing about the program of the day.

▪ Entering Payroll and Personal Data into SAP, Citrix
▪ Self-assessment and quality check;
▪ Creating daily and week reports;
▪ Knowledge on updating process documentation;
▪ Proposing and introducing improvements in order to prevent possible errors
▪ Active participation in achieving the planned metrics level and other quality goals;
▪ Peer cheking;
▪ Ability to complete a variety of activities with a high-level of accuracy and timeliness;
▪ Actively support the transition of personnel administration activities into HP center in Poland; assist with preparation and implementation of internal policies and procedures
▪ Training new employees


▪ Outside the process I've been involved in other officeactivities:

▪ organization of office events and competitions;
▪ responsibility for taking orders for offices;
▪ Internal Buddy for new joiners

▪ Making orders for the bar;
▪ Preparing cocktails and their decorations
▪ Handling and settlement of cash;
▪ Providing the customer service;
▪ Maintaining good contact;
▪ Responsibility for the cleanliness of workplace;
▪ Taking care of the property image;

▪ Market research;
▪ Maintaining good contact with customers;
▪ Providing the customer service;
▪ Making reports