Andrzej Pisarski

1. Being a key contact for Operations teams with regards to general/overall knowledge on client contracts including work scope, service level agreements (SLAs), service failure penalties / success bonuses, etc.
2. Owning and managing the relationship and expectations between Operations teams and key stakeholders, these include the Client, Client Managers, Third Party Providers and other Internal Aon Parties.
3. Monitoring and coordinating current operations deliver per client, ensuring SLAs and client projects are delivered to required standards of quality and timeliness.
4. Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines.
5. Attending client meetings to report on and discuss contracted services and to discuss changes.
6. Improving client knowledge, awareness and best practice across teams, ensuring colleagues have the appropriate level of knowledge to deliver exceptional service.
7. Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate.
8. Coordinating improvements for the client and driving a culture of continuous improvement across teams.
9. Ensuring any tasks that are beyond the standard contracted service to clients are highlighted to the Client Manager.
10. Being a role model for colleagues by giving constructive feedback and coaching to support the development of others.
11. Keeping technical knowledge and expertise up to date, especially all regulatory and statutory requirements.

1. Ongoing operations:
• Monitoring current operations. Managing the workload in line with SLAs through the ability to organize, prioritize and make effective workload allocation decisions.
• Identifying issues with processes handled in multiple teams and driving a process to find and implement solutions
• Increasing the level of processing knowledge and continue improvement in all areas of processing
• Managing knowledge in teams by delivering process and tool training
• Acting as a SME for processes in their area by being proficient in processing and checking
• Implementing changes to tools and documentation needed to support effective service delivery.
• Producing and analyzing reports
• Being flexible to support other colleagues and teams as the need appears (often short notice, complex assignments)
• Backing up the team manager with work and people management

2. Project Management & Change Implementation:
• Ensuring that the service provided by teams is continuously improved
• Analyzing and mapping out existing processes and procedures
• Identifying areas of non-value added activity and potential efficiency gains
• Implementing measures / tools to improve processes
• Working closely with operational staff and management teams to define exact requirements and operational improvements
• Acting as key point of coordination in project planning, prepare testing implementation and closure for projects. Ensuring that the project delivers its objectives in line with its scope.
• Supporting the process of setting improvement targets and implementing measures to improve productivity
• Designing and developing support material for solutions to be implemented including procedures and training manuals
• Participating in work transition: making sure that all required tools, systems are available for the team and appropriate training of new processes and systems is delivered
• Taking overall ownership for the project (workload, logs, communication with the project team)

1. System implementation for new clients
2. specialist of monitoring, testing and making improvements for 3 business clients
3. creating financial reports for providers
4. administration of client flex benefit website and systems
5. resolving issues related to picking the correct benefit covers by client members'
6. communication with the Providers and Payroll Team
7. member of Improvement Team
8. training new joiners

Providing Flex Benefit administration for International Clients:
1. creating financial reports for providers
2. administration of client flex benefit website and systems
3. resolving issues related to picking the correct benefit covers by client members'
4. communication with the Providers

1) Document management:
• Maintaining electronic and hard copy records of submitted quality documentation in compliance with current applicable regulatory, corporate, and local policies and procedures.
• Keeping current electronic and hard copy records organized and for archiving retired, replaced, or superseded records in a timely manner.
• Organize and manage electronic and paper documentation per local procedures.
• Maintain the record of quality documents in the electronic filing system.
• Organize, review, and present information about the library in accordance with applicable procedures.
• Maintain constant preparedness of library for audit.

2) Training management:
• Perform training requests, e.g. creation or maintenance.
• Request creation or change of training records.
• Collect training acknowledgement forms.
• Generate reports of training history.
• Resolve training issues/questions.
• Maintain hard copy training records.
• Perform training record transfer (acceptance and removal) of individuals’ files to the correct area when an individual takes a new assignment.

3) Employee Lifecycle process management
• Managing employees’ lifecycle process.
• Managing Service Desks’ Accounts Revision tool(s).
• Requesting core accounts and additional access when requested.

4) Feedback Service management
• Managing IT Feedback Service.
• Reporting (on feedback).

• Supporting English speaking customers across Europe, Middle East and Africa.
• Providing the specified grade of service while responding to incoming user telephone calls, e-mails or web-based contacts.
• Recording and classifying incoming incidents on Remedy with appropriate priority and detailed description.
• Resolving incidents according to 1st Line resolution standards.
• Redirecting the incidents that cannot be resolved by 1st line to appropriate 2nd or 3rd Line support group.
• Closing all incidents that have been resolved.
• Providing Customer Satisfaction Survey
• Peforming Quality Checks

1) Receive the orders.
2) Preliminary quality inspection of the products.

1) Record-keeping for already employed persons.
2) Gaining new employees.

Position of building electronic pumps and mattresses for hospitals.

Position of preliminary quality inspection of the products.