Andrzej Karpinski

Ensure a comprehensive voice and data service by providing timely, appropriate and effective administration and maintenance of Avaya PBX solutions, voice and mobile communications
• Ensure the security, integrity and availability of the voice systems; including mobiles, voicemail, call centre technology, network integration with voice applications
• Creating telephony solutions based on specific requirements
• Troubleshoot daily problems with telephony systems
• Participating in network/telephony design and development
• Assist in network administration and troubleshooting of daily problems
• Take part where necessary in projects to upgrade telecommunications systems; including voicemail, IP telephony, call centre technology, mobile telephony and all future new developments
• Create IT procedures
• Act as an internally-facing point of contact to escalate technical issues, and communicate telephony status
• Video Conferencing Support

• Ensure a comprehensive voice and data service by providing timely, appropriate and effective administration and maintenance of PBX solutions, voice and mobile communications
• Ensure the security, integrity and availability of the voice systems; including mobiles, voicemail, call centre technology, network integration with voice applications
• Creating telephony solutions based on specific requirements
• Troubleshoot daily problems with telephony systems
• Participating in network/telephony design and development
• Assist in network administration and troubleshooting of daily problems
• Take part where necessary in projects to upgrade telecommunications systems; including voicemail, IP telephony, call centre technology, mobile telephony and all future new developments
• Create IT procedures
• Participate in rotating "on call" schedule with other members of the team
• Act as an internally-facing point of contact to escalate technical issues, and communicate telephony status
• Call Center System integration with ACR systems (Automated
Caller Recognition) and services such as Email, Webchat

- Wspieranie użytkowników na terenie Europy i Azji
- Wspieranie aplikacji używanych przez uzytkowników.

Serwisowanie serwerów IVR oraz ich implementacja w siedzibach klientów.

Wspieranie uzytkowników na terenie Europy i Afryki w zakresie informatycznym.

Praktyki w firmie„Comes” Spółka z.o.o. Serwisowanie i składanie laptopów.

Praktyki w Biurze Informatyczno wdrożeniowym „Koncept” Spółka z.o.o. Serwisowanie i składanie zestawów komputerowych.