Andreea Hangan

Managing various teams of ~20 people (Senior Associates, Process Experts and Team Leads) for different processes in Compliance Operations (Manual Classification, Ticketing, Selling Partner Outreach, Rule Writing) for products sold on Amazon worldwide markets, ensuring high service delivery and execution.
Monitoring and reporting operational performance and metrics, participating in weekly business reviews.
Creating operational metrics for new onboarded processes, revising and recalculating the metrics after changes addition to the processes.
Managing cross sites projects with internal resources allocated to external stakeholders.
Implementing new operational activities, including training, SOP (Standard of Operations) development, targets.
Owning and facilitating weekly, monthly and quarterly reviews metrics and process reviews with internal and external stakeholders.
Managing escalations and issues raised by external partners promptly by initiating appropriate corrective and preventative actions.
Owning and collaborating in global standardization initiatives in Compliance Operations organization.
Work with world-wide stakeholders’ network in determining course of actions upon existing challenges and given goals.
Facilitating continuous processes improvement/development.
Creating and monitoring Career Growth Plans for direct reports.

Managing a team of AML specialists and QCs, being responsible for inspiring and motivating individual team members, leading to collective team success.
Preparing and planing workloads to achieve expected goals and targets.
Monitoring and reporting the production of the team.

Managing simultaneously several local and remote teams of recruiters and sourcers handling the global recruitment process for different clients.
Performance management and staff development: training, work allocation, objective and target setting, evaluating performance, motivating the team, coordinating team meetings and 1-2-1s, providing career advice and setting personal development plans with the team members.
Reporting on service delivery metrics and on the delivery against Service Level Agreements.
Resource planning and team recruitment.
Participating in project implementation for new clients.
Engaging in identifying the recruitment strategy and techniques.
Managing relationships with multiple key stakeholders (Clients, HRBPs, Client Service Managers).

Team Leader - Recruitment Sourcing - ICG & Operations (via Alexander Mann Solutions)

Lead and motivate a team of sourcing specialists who oversee roles in ICG and Operations for Poland and CE5 countries (Hungary, Romania, Bulgaria, Czech Republic, Slovakia).

Responsible for supporting the process of hiring talent by sourcing the best candidates from multiple channels, engaging with candidates and screening applications to provide quality submissions within Operations for CE5 countries.

via Alexander Mann Solutions

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


Develop an in-depth understanding of the searched profiles and create the most effective sourcing
strategy for each role.
Attract the best candidates for the roles utilising direct and indirect channels, including database and web-based methods.
Qualify suitable candidates and provide short-list to the recruitment team.

HR Solutions Bojarska-Buchcic is a recruitment agency focused on Executive Search.

Responsibilities:

Executive Search & Direct Search for managerial roles within a Big 4 company in Poland.

*EMEA South RPO Resourcer | Recruiter for VESTAS - the only global energy company dedicated exclusively to wind energy.

Identify, screen and select candidates.
Source for passive candidates using Boolean search and social media. Work closely with the assigned recruiters to understand, support and deliver innovative resourcing/ recruitment solutions for EMEA, Latin America and South Africa. Handle end-to-end recruitment process for countries where no recruiter was allocated. Maintain up-to-date and accurate candidate data on Applicant Tracking System (Taleo).

*RPO Resourcer | Recruiter for ManpowerGroup

Identify, interview and select candidates for internal job openings and different clients from United Kingdom, France, Italy and Netherlands.

Provide administrative support and information on the allocated area.
Inform customers regarding delivery times, inventory, prices, details about products.
Launch offers to the customers.
Take orders and enter them into the internal system.
Debt collection Inform clients on debt and establish the way of payment.
Prepare freight transport respecting logistics policy.

Personnel administration.
Induction of new employees.
Prepare and update employee data flow-in and flow-out and related documents as required by law.
Prepare employment contracts, additional documents, and resignation documents.
Prepare certificates for the employees.
Prepare the order for the lunch tickets and dispatch them.
Monitor and update the holidays’ database.

Maintain and develop the relationship with local dealers.
Monitor the stock, orders and sales.
Identify customer’s needs.
Elaborate and send price offers.
Mediate the relationship between the client and the technical department, in order to obtain the optimal solution for the client.
Implement a customers’ database.

Edit and post recruitment advertisements.
Identify and select potential candidates according to job requirements.
Contact candidates and take interviews for ongoing projects.
Send rejection letters to candidates.
Provide the short list and collaborate with managers of departments in order to finalize the projects.
Maintain the recruitment database.
Provide weekly recruitment reports.
Elaborate employment offers and employment contracts.
Plan the medical examination at employment.
Introduce data in Revisal and Wiz.
Fill employees’ documents.
Elaborate certificates for the employees.
Maintain the database with employees’ holidays and medical leaves.
Verify the timesheets from the sites and head office.

Edit and post recruitment advertisements.
Identify and select potential candidates according to job requirements.
Contact candidates and take interviews for ongoing projects.
Maintain the recruitment database.
Elaborate employment contracts and register them at the Territorial Institute for Labor.
Fill employees’ documents.
Elaborate certificates for the employees.
Maintain the database with employees’ holidays and medical leaves.
Verify the timesheets in order to send them to the client.
Maintain the relationship with the bank and effectuate the payments, inclusive the payment of the salaries.
Manage the primary accountancy documents.

Provide activities related to reception and protocol.
Elaborate and send correspondence.
Translate documents / correspondence.
Administrate General Manager’s daily agenda.
Book airline tickets, restaurants, hotels.
Maintain relationships with company’s partners.
Purchase supplies.
Financial responsibilities (organize financial documents, transactions of cash, and documents of internal account).
Elaborate, update and monitor the expenses.
Activities of human resources (set interviews, post announcements, participate in interviews, elaborate labor contracts).
Complete and verify timesheets for the employees.
Assist the General Manager within PHARE Projects [Ministry of Communication and Information Technology Romania – Knowledge Economy
Project: Design and Supervision of local communities e-networks’ (LCeNs) installations].

Provide activities related to reception and protocol.
Update clients’ database.
Elaborate the correspondence with the clients.
Register the documents that came into or went out from the firm.
Provide activities related to Human Resources department (post advertisements, select CVs, plan interviews, send rejection letters).

Field Inquiry.

Teach English, Spanish, Latin and Romanian to persons between 11 and 35 years old.

Supervision and provision of the store.