Amine Khei

Handling all event segments based on business market demands Responsible for groups and all its operational process Preparing group resume, rooming list, invoices and transportation Pro-Active sales calls and site inspections for potential prospect accounts Arranging meetings and entertainments for Business contracted clients Presenting weekly activities to the events director and discussing new action plans Ensure all necessary forms and permits signed and ready prior to the event start date Tracking productivity by segment and business conversion weekly Preparing daily summary, pace and pick up reports Attending credit meeting and following up on all pending payments Leading BEO meetings and keeping the operations team updated about all forecasted events Making sure proper BEOS distributed in a timely manner to all departments Tracking events quality through (Trip Advisor & Lobster Ink

Four Seasons Hotels and Resorts United Arab Emirate /Dubai Catering and Conferences Coordinator Jan 2019 – Aug 2019
Supporting the Director of Catering and all other Managers Sending offers, proposals, contracts on a consistent and timely manner Negotiating rates and discounts flexibility for any business conversion Create, revise, and send out all updated BEOS consistently Discussing all menus with chefs and arranging setups for menu tastings with banquets Checking all banquet cheques to make sure the daily revenue is matching with BEO Arranging all daily reports and tracking all managers productivity on a weekly basis Responsible for all internal events and assist to boost revenue of all other segments In charge of Delphi audit for all reservations status and activities entered before and after the ev

Front desk operations of 341 rooms and 124 apartments Check-in /checkout making reservations received by email /phone /in person Controlling and collecting all payment due Making restaurant reservations and offering recommendations for new guests in Dubai Assisting guest services and arranging limousine and Marhaba services at the airport Tracking Guest relations satisfaction up to expected level Very good ability to handle and solve problems Able to assist call centre using phone etiquette Facility engagement with guests

Working in Insurance Department to implement the initiative of King of Morocco and the government Identifying the eligible citizens for free life insurance by studying their files Coordinating all public relation services and manages media inquiries and interview requests Developing a marketing communications plan including strategy, goals, budget and tactics Developing a media relations strategy broadcast and online social media Coordinating with other department about the required follow up Replacing the managers in their absence and preparing a clear handover for them Attending the weekly meeting and discussing the daily and monthly objectives Ensures a clear communication within the departmen

Provides superior customer service in a friendly and knowledgeable manner Processing transactions efficiently and accurately Maintaining a general knowledge of the bank’s common products and services Ensures all Bank & Industry service standards and codes of conduct are adhered to Taking ownership of client complaints/issues, initiating action or resolving the problem within 24 Hours and keeping the clients informed during the process Assist customers with self-service banking Identify opportunities to sell the bank products and services Adhere to regulatory and bank compliance guidelines Applying all the branch operating policies and procedures Ensure targets are always achieved before deadline Suggest new action plans to enhance the team productivity