пропозиції роботи
Alex Rodrigues
I have participated in projects to improve the management, organization, field support control, calls queue volume, and technicians rellocation. I have also worked directly with the SAP GRC-AC Project implementation.
Brazylia,
zagranica
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
IT Hardware Support
Microsoft Exchange
Microsoft Office
SAP Basis
Service Desk
Windows 7
Microsoft Active Directory
Service Now
Windows System
Help Desk IT / Support IT
Windows 10
Języki
portugalski
ojczysty
angielski
dobry
Doświadczenie zawodowe
SAP Security Administrator (BASIS)
Premier IT Global Services LTDA
▪ Senior analyst, Support Team Leader - Coordinating support level 2 activities;
• Support to field users;
• Remote Support (VNC / TeamViewer);
• Configuration, installation, and maintenance of desktops, notebooks, smartphones, tablets, 3G modem, color monochrome printers, and Zebra printers;
• Installation and Software Configuration (Windows / Office among others);
• SAP Security Administrator (BASIS);
• Trace profile / approval - ST01;
• Debuging missing admission - / NSU53;
• Creation and segregation SAP-Profil – PFCG;
• Creation, release, and transport request - SE09 / SE10;
• User management CUA / SOLMAN;
• Add / remove / maintain profiles for GRC-AC activities;
• Entries Approver / Applicant;
• Free access to create and manage BRM functions;
• Risk simulation ;
• Compensation Controls Assignment.
I have participated in projects to improve the management, organization, field support control, calls queue volume, and technicians rellocation. I have also worked directly with the SAP GRC-AC Project implementation.
• Support to field users;
• Remote Support (VNC / TeamViewer);
• Configuration, installation, and maintenance of desktops, notebooks, smartphones, tablets, 3G modem, color monochrome printers, and Zebra printers;
• Installation and Software Configuration (Windows / Office among others);
• SAP Security Administrator (BASIS);
• Trace profile / approval - ST01;
• Debuging missing admission - / NSU53;
• Creation and segregation SAP-Profil – PFCG;
• Creation, release, and transport request - SE09 / SE10;
• User management CUA / SOLMAN;
• Add / remove / maintain profiles for GRC-AC activities;
• Entries Approver / Applicant;
• Free access to create and manage BRM functions;
• Risk simulation ;
• Compensation Controls Assignment.
I have participated in projects to improve the management, organization, field support control, calls queue volume, and technicians rellocation. I have also worked directly with the SAP GRC-AC Project implementation.
Projekty
SAP GRC-AC
• Trace profile / approval - ST01;
• Debuging missing admission - / NSU53;
• Creation and segregation SAP-Profil – PFCG;
• Creation, release, and transport request - SE09 / SE10;
• User management CUA / SOLMAN;
• Add / remove / maintain profiles for GRC-AC activities;
• Entries Approver / Applicant;
• Free access to create and manage BRM functions;
• Risk simulation ;
• Compensation Controls Assignment.
• Debuging missing admission - / NSU53;
• Creation and segregation SAP-Profil – PFCG;
• Creation, release, and transport request - SE09 / SE10;
• User management CUA / SOLMAN;
• Add / remove / maintain profiles for GRC-AC activities;
• Entries Approver / Applicant;
• Free access to create and manage BRM functions;
• Risk simulation ;
• Compensation Controls Assignment.
Szkolenia i kursy
Knowledge in hardware and software, ITIL Training - The experience of IT management (V2 and V3)
Edukacja
FAE University Center, licencjackie
FAE
Specjalizacje
IT - Administracja
Administrowanie systemami
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
Cook, soccer, technology, games
