Aleksandra Wilczyńska

Working on customer Internet issues that are moderately difficult, requiring judgment in resolving the issue or making recommendations for solutions which follow company guidelines.

Solving problems by analyzing facts and data and using sound judgment to arrive at the most effective solution.

Using conflict resolution skills to diffuse difficult situations with clients while offering them a solution to their problem.

Troubleshooting client connections from both the network side as well as the PC side.

Maintaining knowledge of new innovations.

Devising creative and innovative approaches where established criteria do not currently exist.


Supporting Internet connection in many hotels all over the world, troubleshooting network issues with guests and hotel staff from client and server side.

• only English language used
• troubleshooting with people from the USA, UK, Canada, Australia, Japan, China, countries of the Caribbean Sea
• supporting exclusive hotels: Hilton, Marriott, Residence Inn Courtyard by Marriott, Sheraton, Ritz-Carlton, Intercontinental, Sofitel, Hyatt, Holiday Inn

more technical details:
• switches, access points and modems: Zyxel, Intel, IBM, Cisco, HP
• Windows 95/98/NT/Me/2000/2003/XP/Vista, Mac OS X, Linux, Unix
• troubleshooting VLAN, VPN issues with the connection
• VoIP phones: Netgear, Belkin; using Avaya VoIP phones
• game consoles: XBox, PS3, Nintendo
• smartphones: HP, Asus, SE, Nokia, BlackBerry
• cooperation with interpreters and Canadian departament of the company