Aleksandra Zawadzka

Team Management
-managing the team (time & attendance), supervising the team to achieve KPIs/SLAa while delivering AR services to the client in a Shared Service Centre environment, co-ordinating the activities of assigned credit control staff and applying credit management best practice
Team Reporting
-SLAs & KPIs- completing internal & external daily, weekly & monthly metrics and reports, creating&maintaining databases/reports for the purpose of credit management information and decision making, making suggestions for innovation and improvements
Credit Management
-assisting AR Manager in effecting & developing Credit Control Policy, processing returned payments in a timely manner on a daily basis, assisting Supervisor in Ireland in communications with client, QMS management, cover for period of leave for the AR Supervisor in Ireland

Maintaining accurate records on the Accounting System
Monitoring that Debtor’s accounts are operating within agreed terms
Query management
Raising journals and credit notes
Generating of daily, weekly and monthly reports, including the Aged Debt Report
Processing rejected Direct Debits and cheque payments
Statement reconciliations
Implementing the Company’s practices

Providing service to the leading media company in Ireland
Processing client/customer queries on a day to day basis
Dealing in a professional manner with difficult customers
Providing administrative support for the Contact Centre i.e. general administrative duties, invoicing, processing, data entry
Assisting in the training of new staff
Working to tight deadlines
Participated in the transition process of migrating knowledge from Ireland to Poland