Aleksandra Klimek

- Managing an AML process for two countries, Israel and Luxembourg, of a small team of five investigators and one team leader
- Responsible for the planification of work
- Resolving various process and HR issues
- Point of contact for various stakeholders (in-country business partner, quality assurance and education team, regional stakeholder, workforce management, HR, internal audit, IT and many more)
- Assuring that the process is compliant with local, global, in-country regulations and HSBC policies
- Accountable for the productivity and quality of the work done
- Making sure that every employee has the correct procedures, support and training to effectively perform their daily tasks
- Involved in various implementation and monitoring of process changes
- Actively participating in migration of a new process and builing a new team of eight investigators in Krakow
- Recruiting

Transaction Monitoring - proces francuski

Transaction Monitoring - proces francuski

Transaction Monitoring - proces francuski

- odpowiadanie na skargi i zażalenia klientów
- wsparcie pierwszej linii obsługi klienta w przypadku eskalacji bądź delikatnych spraw
- wsparcie przy odzyskiwaniu strat
- wsparcie merytoryczne w sprawach GDS
- raporty dot. refundacji

- rejestracja pacjentów
- zamówienie biurowe
- raporty dostępności do wizyt