Ahmad Matar

 • Resolve escalated support incidents from our global customers and partners.

 • Replicate customer configurations as required to troubleshoot complex errors.

 •Progress simultaneous high-profile/high-priority issues.

• Undertake training to achieve and maintain accreditation in selected products.

2nd-level support of hardware & software for worldwide retail brands in West European market in both German and English language.

• POS Systems Engineer. Maintenance and development for Columbus and GK Software.
• Retail software administration for 1000 shops in 30 countries.
• Configuration and maintenance of network and its components
• ITIL ServiceNow
• Training, planning and development of 1st level Service Desk. 12 supporters for 15 countries.
• maintenance and review of computer equipment and retail systems, POS components.
• solving problems related to the operation and maintenance of applications .
• inventory and monitoring of hardware resources
• administrating users within Active Directory

Presentation, training, and technical supporting security solutions for web, e-mail, DLP and virtual environment.

EMC Information Storage and Management

Technical support by phone and on-field maintenance covering the region of Cairo and Western Desert. (24-hours shift-based work

FIFA statistical reporter for African preliminary matches for the 2010 FIFA World Cup in
cooperation with Infostrada Sports.