Agnieszka Zachara

Proxy of the Board of Directors

Operations Manager works at the heart of gravity9 enabling colleagues to focus on delivering outstanding results for our clients. Working with the leadership team to support activities across finance, HR and the general running of the entity.

The specific duties of an Operations Manager include:
• Implementing the right processes and practices across the organization
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Helping the organization’s processes remain legally compliant

Kompleksowa obsługa klienta, przygotowywanie indywidualnych ofert, doradztwo, przetwarzanie i dostarczanie zamówień.

Avanade - Joint Venture of Accenture & Microsoft

Advanced analytic and operational role providing independent judgment, strong expertise, operational coordination and team leadership to teams focused on direct management of client financial accounts and projects. Execution of complex or strategic tasks and providing operational coordination.
Additional responsibility over Delivery Management Operations area for all projects from Management Unit.

Day-to-day responsibilities:
- Provide complete financial management of client engagements from the point of contract close to project completion and final collection
- Advise client teams on engagement budget and forecast management activities, including analysis of loaded costs (direct, and indirect costs) and other metrics in order to maximize the profitability of engagements
- Drive accuracy and rigor across the forecasting process at the engagement level, including monitoring financial status and costs, performing financial forecasting and analysis and producing financial reports
- Ensure all stakeholders are aware of risks and there are no financial surprises on the deal for Avanade or the client
- Support internal financial controls and ensure adherence to policies at the project/engagement level, particularly including contract and revenue recognition policies
- Independently execute and support others to perform advanced calculations, analyses, and/or projections
- Translate detailed financial concepts into usable insights and reports for the business
- Verify accuracy of outputs from critical financial systems and lead troubleshooting and correction activities as needed
- Lead workstreams and processes as a part of a larger project/initiative and verifying/checking the work of junior colleagues

Avanade - Joint Venture of Accenture & Microsoft

Infusion was acquired by Avanade as of September 1st, 2017.
Continuation of the Operations Manager role.

Operations Manager assigned to UK Business Unit.
Acting as a member of the BU management team the OM is responsible for resource management and operations functions within the BU as well as operations related coordination with sales, delivery, and finance for the BU.
The OM partners with their Account Team to move opportunities through the sales cycle and prepares the organization for upcoming projects. They are viewed as the subject matter expert internally for all Sales Opportunities within their Account Team and act as representation for the Account Manager when discussing staffing, contract status and Opportunity blockers. They are required to move the internal blockers impeding a Sales Opportunity and escalate when appropriate.
The OM acts as a Resource Manager for all resources assigned to the BU. They understand the status of sales opportunities and staffing needs within the BU and work with Practice RMs to prioritize and ensure staffing of projects for their BU.
The OM reports on, analyzes, communicates, and escalates measures relating to the operational and financial performance of the BU including resource utilization, revenue projections and actuals, gross profit, and other BU scorecard metrics.
The OM works closely with a group of fellow OMs supporting other BUs under the direction of the Director, Global Operations to ensure adherence within their assigned BU to general resource management, operations, and finance best practices and processes.

Providing finance support to EMEA Services Delivery Manager and EMEA delivery team
• Responsibility over delivery costs and utilisation recovery at EMEA HQ level across forecast and month end close
• Production of Residual Trend Report, distribute, analyse and answer any questions
• Production of Headcount Report
• Supporting HP Galway Software team, including monthly IC funding transfers
• C-Coded Bonus Administration and EMEA bonus relief journal posting
• Administration of EMEA BTO/IM labour rates and list prices in Compass/SWIPER, including monthly upload of rates at new currency rates. Maintain master file.

Responsible for end to end EMEA EEM Expenses process, including reporting, reconciliation and communication to all stakeholders on any issues
• ICOEM Reporting and forecast consolidation
• IM Business Reporting and interface to IM business to facilitate answering questions with clusters
• ART Finance Support; ART Licence & Support Report and Royalty Booking, ART Support Installed Base/Backlog Forecast
• Ad-hoc (New Cost Centre Creation, SharePoint Maintenance, Ad Hoc Analysis & Reports, Services Finance Project involvement)

Member of Center Social Fund Committee

Responsibilities:
• Provide process insight/business knowledge to Process Manager based on analyzed process / operational data
• SOW update (applying changes to contract with client); order change management procedure
• Monitor on daily basis work progress and KPI’s, collect the data for all dashboards, analyze them on daily basis
• Lead calculation of KPI’s, operation excellence metric, production metric and analyze them
• Make CAPA analysis systematically (Corrective Actions, Preventive Actions)
• Adhere to Business Controls, OMM requirements: ensure full documentation is in place and updated as per needs, actively participate in trainings, secure knowledge flow with the team
• Inform in advance operation team management of probability of not meeting the KPIs and metric requirements; root cause and action plan preparation
• Prepare and present monthly reports of KPI for analysis purpose internally and in front of customer or other parties
• In partnership with OPI team effectively implement identified improvements
• Identify and communicate training gaps to management
• Take responsibility of process documentation, monitor and keep the documentation updated and properly stored and backed up
• Coordinate ISO implementation
• Coordinate / lead local testing when requested and perform testing
• Keep updated on business policies / procedures in order to provide sound judgment and decisions
• Deliver/organize necessary trainings internally, take accountability of knowledge sharing due to the SCO dynamic environment and changes in SCO policy
• Ownership of new employee introduction to SCO processes, knowledge transfer, responsible for new employee program content with respect to the different service lines
• Lead & coordinate the transition/transformation of processes from EMEA FO to Wroclaw Ops related to Credit Sales Rep part ensuring overall project success – project checklists, knowledge transfer, training, production monitoring, testing, work shadowing, project sign-off
• Work with required stakeholders to define SOW metrics (design, validate, monitor and go-live), governance models & communication framework
• Present regular transition projects updates to key stakeholders: client, transition team, ops team

Wroclaw HP Sport Team member (since I 2009) - active organizer of cross-center initiatives

Member of Center Social Fund Committee

Supporting Sales Compensation Iberia Front Office team and operationally reporting to the SCO Front Office Lead in areas such as:
• New half Sales plans operationalization
• Quota deployment process coordination
• Sales letter preparation and issuance
• Omega data feeds reconciliation
• MyScore opening and checks
• Data collection and Manentex preparation
• Managing Sales Claims process
• Preparation and control of Sales Compensation payment and move to variable
• Coordination of the management review process
• Preparation of the Effectiveness Review process

SCO Knowledge & Training Lead (since VIII 2010)
• Implementing and coordinating trainings for new hires
• Identification of training needs and co-ordination of training plan
• Verification of existing trainings
• Organization and monitoring of training courses for the team
• Creating training materials, working with subject matter experts
• Tracking training and certifications and maintaining the training database
• Testing, implementation of training programs, creating or selecting assessment tools and evaluating instructional effectiveness.

Business Process Analyst Backup Group
Industrial Engineering SPOC in the department

Wroclaw HP Sport Team member (since I 2009) - active organizer of cross-center initiatives

Member of Center Project Group “Career Development” (V-VIII 2010)

Member of Center Social Fund Commitee

Main duties:
Manage and administrate Sales Compensation application in order to ensure proper Sales Representatives compensation according their sales plans and goals and also to monitor the sales progress.
Ensure timely and accurate incentive pay for HP's sales force in partnership with IT, regional Sales Comp Ops, WW E2E Sales Comp and sales management;
Responsibilities:
• Maintain SCO applications set up, updated & reconciled
• Monitor the Sales Representatives performances
• Reconcile Sales Representatives performance vs. applications
• Respond queries raised by compensation managers from Front Offices
• Manage International Accounts compensation
• Financial data load to compensation systems
• Prepare and submit reports for EMEA SCO
• Develop and implement Standard Operational Procedures

Additional activities:
• GBS Wroclaw IT Expert (IX 2008 - III 2010)
• Wroclaw HP Sport Team member (since I 2009)
• Member of Center Project Group “Entertainment, Culture and Sport” (IV-XI 2009)

• Proactive reviews management (for EMEA executives): coordinating timely reporting of results, metrics, achievements on process/center level, helping to prioritize reviews based on results vs. plan, working with Operations managers to have actions in place for ‘red’ items
• Driving standardization and automation of data collection tools
• Managing all data collection tools for timely and accurate submissions
• Supporting global PMO, GOA organization and others on request
• Supporting other planning and stand alone projects that require PMO participation
• Driving cross functional data consistency (Quality, IE, HR, Finance, GOA etc.)
• Supporting Charisma where required
• Managing the organizational calendar and planning of all reviews

Additional activites:
Hardware Management Coordinator (X 2007 - VIII 2008)
acting Travel Advisor (IV - XI 2008) as a member of Six Sigma - Green Belt project.
Blood donation campaign main coordinator (VI i X 2008)
GBS Wroclaw IT Expert (since IX 2008)
Wroclaw HP Sport Team member (since I 2009)

Administrowanie wewnętrznym modułem obsługującym zamówienia marketingowe placówek w całej Polsce, kontakt z dostawcami produktów marketingowych, agencjami reklamowymi, domami mediowymi, nadzór nad wysyłką produktów, obsługa biurowa departamentu, korespondencja przychodząca i wychodząca, tworzenie prezentacji i analiz dotyczących produktów i usług bankowych na rynku, monitorowanie mediów. Rozliczanie faktur. Wspomaganie bieżącej pracy departamentu. Samodzielne projekty dotyczące rynku usług bankowych oraz reklamy produktów bankowych

Członek Rady Kontrolnej, Przewodniczący (od X 2008 - III 2009)
Członek Zarządu, Skarbnik (I 2006 - II 2008)

Pomoc doradcy finansowemu w zakresie obsługi jego klientów, przygotowywanie wniosków kredytowych, sprawdzanie ich kompletności. Gromadzenie dokumentów do wyceny nieruchomości. Prowadzenie teczek klientów. Sprawdzanie ksiąg wieczystych, inspekcje nieruchomości. Kontakty z sądem, bankami, deweloperami, rzeczoznawcami.

Pomoc doradcom finansowym, organizowanie pracy oddziału i doradców, przygotowywanie wniosków kredytowych, sprawdzanie ich kompletności. Gromadzenie dokumentów do wyceny nieruchomości. Prowadzenie teczek klientów. Sprawdzanie ksiąg wieczystych, inspekcje nieruchomości. Obsługa administracyjna oddziału, korespondencja, telefony, fax, ksero.