Agnieszka Witkowska

graduate of german philology
Kraków, małopolskie

Umiejętności

kontakt z klientem zagranicznym Obsługa reklamacji

Języki

polski
biegły
niemiecki
biegły
angielski
dobry

Doświadczenie zawodowe

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Collection Specialist
Electrolux GmbH
kontrola kont klientów, obsluga kont D2C, regularny kontakt mailowy i telefoniczny z klientem niemieckojezycznym w celu klarowania sytuacji na kontach
HSBC Service Delivery (Polska) sp. z o.o.
Securities Services officer
responsible for custody operations, corporate actions events,
providing high quality services to customer
Sabre Polska Sp. z o. o.
Assiosiate Contact Centre Consultant Sabre Holdings
handling all customer complaints and feedback and in turn, following up
and administering all compensation and loses attributed to suppliers and partners in order to maximize recovery of any/ all financial loss
completing resolution in resort and post departure issues for all customers
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nursery teacher assistant
Meridian
taking care of children, organising playtime
ATS Sp. z o.o.
translator
ATS
Working on a Polish version of the course of
mnemotechnics at a German company Accelerated
Teaching Solutions AG. I have also contributed to the
translation of the student course-book.
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bar staff, waitress
rustique Restaurant
customer service

Szkolenia i kursy

2006 ECDL (course): Level 1
2005
Methods of Teaching and Learning German Language,
Course taken in Germany
2000
Teacher Exchange: Workshops and Seminars on EU,
“European Fishbone”
Essen, Germany

Many other courses, seminars and didactical workshops attended
in Poland

Edukacja

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German Philology, magisterskie
University of Silesia
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Colleage for teachers of german language, licencjackie
University of Rzeszow

Specjalizacje

Finanse/Ekonomia
Księgowość
Internet/e-Commerce/Nowe media
Sprzedaż/e-Commerce

Zainteresowania

languages, psychology

Grupy

4 wszystkich wypowiedzi
0 plusów
Germaniści
Germaniści
Germanisten im Netzwerk, bitte keine Anfänger der deutschen Sprache. Professionelles Netzwerk-Forum;