Agnieszka Trojanowska

• Receiving individual reservations and service of online reservations.
• Entering reservations into the internal reservation system.
• Creating individual offers, sending confirmations, replying to e-mails
• Active sales, commissioning and arranging details of additional services ordered by guests.
• Close cooperation with the reception department in the field of guest service.
• Building and maintaining good cooperation with other hotel departments to improve guest service.

• Scheduling appointments in person or by telephone, taking cash and credit card payments and processing the payment on the clinic appointment/accounting system.
• Responding to customer enquiries and complaints.
• Managing filing systems.
• Preparing letters and documents for 3rd party correspondence such as insurance companies, lawyers, GP’s in conjunction with the Chiropractors.
• General administrative and clerical support including the management and payment processing of insurance companies.
• Working with the associate chiropractor to roll out the clinic’s monthly marketing plan.
• Preparation/collation of clinic monthly reports.
• Checking and submittng monthly timesheets.
• Organising the office layout and maintaining supplies of stationery and equipment.
• Maintaining the condition of the office and arranging for necessary repairs.

• Providing training to new members of the team and staff with further development.
• Responsible for VIP arrivals; ensuring a high standard of service is being delivery.
• Resolving varied guest feedbacks/complaints to a high standard.
• Conducting health and safety checks while on duty.
• Supporting other departments.
• Managing a team of four.

• Check in/out on busy reception - verification of guest registration, address and credit information, taking credit or debit card payment, up selling hotel amenities, confirming customer preferences, providing a room key.
• Helping guests with luggage, offering advice on local activities, coordinating housekeeping and room service as per client requests.
• Delivering excellent customer service.