Agnieszka Szewczyk

 supporting implementation of the new client in different AMS location
 managing team up to 12 individuals
 responsibility for designating goals for the teams, performance management, development and succession planning
 adhering to set teams’ KPIs and SLAs, monitoring and driving teams’ performance and quality
 managing the teams’ holiday and sickness and ensure that sufficient cover is provided as required
 encouraging teams’ work, flexibility and knowledge sharing
 acting as a local point of escalations, resolving issues
 providing weekly/monthly and ad-hoc reporting on teams’ performance and overall service
 conducting 1-2-1 and team meetings
 responsibility for internal and external recruitment
 building and maintaining strong working relationships between all parties
 managing successfully additional projects

 acting as the main point of contact for all queries relating to the Offer and Onboarding process
 raising the paperwork for the provision of contracts and forwarding to the relevant business areas
 follow-ups, checks and gathering of references
 ensuring that all contractual information that comes into the administration department is accurately and securely filed on a timely basis
 ensuring that all candidates have relevant checks done on time
 validating and certificating of all documents
 coordination of end to end onboarding process between AMS team and Client
 scheduling interviews for candidates
 creating new roles in Taleo
 managing travel expenses reimbursment
 raising POs and preparing monthly Invoice
 supporting helpdesk
 managing Customer Support EIC system
 being Subject Matter Expert in SAP system, in Taleo and I-Grasp usage and Administration tasks
 managing workload and coordinating updates in the Administration Mailbox and Trackers
 active participation in the implementation of the new processes
 pro-active collaboration with CSM on process improvement and changes
 being contact point for escalations for Administration process
 sharing knowledge and experience with junior team members and the on-site team
 preparing and conducting team meetings
 providing Team Leader and CSM with monthly reports and statistics
 implementing and conducting spot-checks for the Admin Building and maintaining strong working relationships with the on-site teams
 being involved in Action Plan/Personal Improvement Plan prepared for a team member