пропозиції роботи
Agnieszka Kolan
Test Manager
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Języki
angielski
biegły
rosyjski
biegły
włoski
biegły
hiszpański
podstawowy
niemiecki
podstawowy
Doświadczenie zawodowe
Test Manager
• coordinating and facilitating Disaster Recovery tests (x, i, p, zSeries, VSR, Voice, Work Area,
Network, SUN, HP and DEC)
• analyzing test requirements, making sure that requirements are reviewed, complete and correct
• providing direct communications between the customer and platform engineers
• participating in test planning meetings and activities
• facilitating timely identification, escalation, resolution, and follow up for all outstanding issues
• documenting the results of all tests and exercises and identifying any recommended
amendments to the Business Continuity Plans and Procedures.
• enhancing and standardizing the Disaster Recovery process
Network, SUN, HP and DEC)
• analyzing test requirements, making sure that requirements are reviewed, complete and correct
• providing direct communications between the customer and platform engineers
• participating in test planning meetings and activities
• facilitating timely identification, escalation, resolution, and follow up for all outstanding issues
• documenting the results of all tests and exercises and identifying any recommended
amendments to the Business Continuity Plans and Procedures.
• enhancing and standardizing the Disaster Recovery process
Operations Support Specialist, Supervising Associate
• analyzing F&A operational service delivery model to identify opportunities for development and improvements.
• driving / participating in the implementation of ideas / tools allowing for more efficient day to day operations
• supporting F&A service delivery with any activities related to collection and review of different kind of data required for managing daily business; ensuring there is consistency across F&A process towers; suggesting changes to the templates, data gathering patterns etc.
• SLA & KPI reporting, utilization and productivity monitoring and improvement, efficiency monitoring
• providing project management support on complex projects and effectively collaborate with the GSS Service
• delivery and QAR team / others on larger, more complex projects.
• providing support for managing daily business and changes in F&A related technologies e.g. Cisco, including interacting with various IT Services groups.
• actively participating in coordinating BCP model for F&A Wroclaw service line.
• handling special requests on ad hoc basis.
• driving / participating in the implementation of ideas / tools allowing for more efficient day to day operations
• supporting F&A service delivery with any activities related to collection and review of different kind of data required for managing daily business; ensuring there is consistency across F&A process towers; suggesting changes to the templates, data gathering patterns etc.
• SLA & KPI reporting, utilization and productivity monitoring and improvement, efficiency monitoring
• providing project management support on complex projects and effectively collaborate with the GSS Service
• delivery and QAR team / others on larger, more complex projects.
• providing support for managing daily business and changes in F&A related technologies e.g. Cisco, including interacting with various IT Services groups.
• actively participating in coordinating BCP model for F&A Wroclaw service line.
• handling special requests on ad hoc basis.
Senior accounting specialist with Italian
Ernst & Young, Wroclaw
• assisting Team Supervisor and Department Manager in ongoing organizational tasks
and special projects in the billing department
• implementation and managing of client support project
• monitoring SLA fulfillment by individual team members and the team as a whole
• process monitoring, improvement and optimization
• distributing tasks, monitoring of progress, reporting, motivating of team members
• remaining as basic point of contact for customers with queries, complaints, feedbacks and
requests
• reporting in accordance with the Client Requirements
• mentoring and developing new staff to meet customer service requirements
• creating and updating process documentation
• new operating system and application testing
and special projects in the billing department
• implementation and managing of client support project
• monitoring SLA fulfillment by individual team members and the team as a whole
• process monitoring, improvement and optimization
• distributing tasks, monitoring of progress, reporting, motivating of team members
• remaining as basic point of contact for customers with queries, complaints, feedbacks and
requests
• reporting in accordance with the Client Requirements
• mentoring and developing new staff to meet customer service requirements
• creating and updating process documentation
• new operating system and application testing
Account administrator with Italian and Russian, Account Receivable department
• processing and ensuring the accurate and timely allocation of received customer payments
• dealing with daily banking of cheques and Bacs payments
• issuing cheques, preparing cash flow statements
• preparing and updating databases necessary to process the payment
• solving the customer’s inquiry
• contacting Italian and Russian clients and making sure that they get the proper service
• dealing with daily banking of cheques and Bacs payments
• issuing cheques, preparing cash flow statements
• preparing and updating databases necessary to process the payment
• solving the customer’s inquiry
• contacting Italian and Russian clients and making sure that they get the proper service
Manager Assistant
Astral Pool Polska, Wrocław
• inputting sales orders, arranging delivery and transport to customers from Italy, Russia
and Ukraine,
• administrative and clerical duties (serving as an office information manager, arranging
and scheduling meetings or appointments)
• organizing and preserving paper and computer files
• supervising databases, producing presentations, reports and documents
and Ukraine,
• administrative and clerical duties (serving as an office information manager, arranging
and scheduling meetings or appointments)
• organizing and preserving paper and computer files
• supervising databases, producing presentations, reports and documents
Technical Interpreter (Italian and English)
SCA Hygiene Products Sp. z o.o., Fameccanica, Italy
• converting spoken statements from Italian/English to Polish and from Polish to Italian/English
• providing simultaneous and consecutive interpretations
• technical documents translations
• researching specialized vocabulary and terminology
• providing simultaneous and consecutive interpretations
• technical documents translations
• researching specialized vocabulary and terminology
Szkolenia i kursy
2016 ITIL® Foundation in IT Service Management, IBM
2015 Project Management Session, Politechnika Wrocławska
2015 Project Management Workshop, EY
2015 VBA for Excel, EY
2014 Excel Advanced, Better Business
2013 Lean Six Sigma Yellow Belt, EY
2013 Lean Six Sigma Yellow Belt training, Ernst & Young, Poland
2013 Financial Accounting, ACCA Training, EY Academy of Business
2012 Process Transition and implementation of new procedures from Switzerland including
documentation gathering, preparing manuals and process maps, Ernst & Young, Poland
2012 AP, GL training, Ernst & Young, Poland
2012 Business English training, Ernst & Young, Poland
2011 Excel training, UPS Poland
2010 Postgraduates Studies - Acquiring European funds, Postgraduate Diploma
2009 Fundamentals of Accounting Course, Prominet College
2008 Intensive Italian language course, Certificate of University of Turin
2007 Licensed tour leader course - License granted by Marshal of Voivodeship,
2007 Intensive English language course, Certificate Cambridge FCE,
2005 Course „Psychological methods of effective negotiations”, Warsaw
2003 Course of Russian Business Language, Certificate of University of St. Petersburg
2015 Project Management Session, Politechnika Wrocławska
2015 Project Management Workshop, EY
2015 VBA for Excel, EY
2014 Excel Advanced, Better Business
2013 Lean Six Sigma Yellow Belt, EY
2013 Lean Six Sigma Yellow Belt training, Ernst & Young, Poland
2013 Financial Accounting, ACCA Training, EY Academy of Business
2012 Process Transition and implementation of new procedures from Switzerland including
documentation gathering, preparing manuals and process maps, Ernst & Young, Poland
2012 AP, GL training, Ernst & Young, Poland
2012 Business English training, Ernst & Young, Poland
2011 Excel training, UPS Poland
2010 Postgraduates Studies - Acquiring European funds, Postgraduate Diploma
2009 Fundamentals of Accounting Course, Prominet College
2008 Intensive Italian language course, Certificate of University of Turin
2007 Licensed tour leader course - License granted by Marshal of Voivodeship,
2007 Intensive English language course, Certificate Cambridge FCE,
2005 Course „Psychological methods of effective negotiations”, Warsaw
2003 Course of Russian Business Language, Certificate of University of St. Petersburg
Edukacja
Postgraduates Studies - Acquiring European funds, Postgraduate Diploma, studia podyplomowe
Wyższa Szkoła Bankowa we Wrocławiu
Department of Foreign Languages, International Scholarship, magisterskie
University of Turin, Italy
Russian Business Language, International Scholarship, licencjackie
University of St. Petersburg, Russia
Institute of Russian Philology, Master of Russian Philology, licencjackie
University of Wroclaw, Poland
Specjalizacje
Marketing
Zarządzanie produktem
Zainteresowania
yoga, salsa, windsurfing, travelling
Grupy
EXCEL w praktyce
Pytania, wskazówki, odpowiedzi, komentarze, usprawnienie pracy w EXCELu. Cel: wzajemna pomoc, wymiana doświadczeń, propozycje usprawnień pracy
Transport Spedycja Logistyka wysokie zarobki
Grupa ta jest punktem zwrotnym dla dotychczasowych dyrektorów, managerów, specjalistów, spedytorów zajmujących się na codzień transportem, spedycją i logistyką. Zabezpiecz
