пропозиції роботи
Agnieszka Dyszlewska
Image Consultant, xxx
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Business Intelligence
Umiejętności IT
mentoring koleżeński
Zarządzanie wizerunkiem osobistym
Training Delivery
Change Menagement - Zarządzanie zmianą
Customer Relationship Management
Team Leadership & Training
Training Skills
Programme management
Foreign language skills
Języki
angielski
biegły
włoski
podstawowy
Doświadczenie zawodowe
customer relation specialist
Charity Aids Foundation
• To act as first point of contact for CAF Bank customers, handling their communications and queries to provide the highest level of customer service that meets and exceeds the needs of both internal and external customers.
• Coordinating yearly account reviews, assessing the risks and referring to higher management for final revision.
• To undertake various administrative tasks
• Coordinating yearly account reviews, assessing the risks and referring to higher management for final revision.
• To undertake various administrative tasks
Senior Auditor (Audit Coordinator)
• Team trainings (developing, preparing relevant training material, delivering, ‘after-training’ progress monitoring, feedback)
• Mentoring, coaching
• Account management of 100 customers located worldwide
• Assisting Infor in protecting the intellectual property rights of their software and providing the world-wide customer with all the relevant information to carry out the audit whilst keeping a strong knowledge of changing audit methods.
• Analyzing audit required data in the light of the compliance with Software Licensing documentation.
• Managing a relationship between the customer and the commercial core in order to support the user with all queries related to the purchased licenses.
• Translation and proof-reading of internal documentation: technical, legal (English to Polish)
COURSES
Sales Training Webinar
Infor Professional Development Program (PDP)
• Mentoring, coaching
• Account management of 100 customers located worldwide
• Assisting Infor in protecting the intellectual property rights of their software and providing the world-wide customer with all the relevant information to carry out the audit whilst keeping a strong knowledge of changing audit methods.
• Analyzing audit required data in the light of the compliance with Software Licensing documentation.
• Managing a relationship between the customer and the commercial core in order to support the user with all queries related to the purchased licenses.
• Translation and proof-reading of internal documentation: technical, legal (English to Polish)
COURSES
Sales Training Webinar
Infor Professional Development Program (PDP)
Programme Coordinator
Probation Board for Northern Ireland Belfast
• Manage all aspects of Senior Management Travel, liaising with Travel Companies ensuring all aspects of travel and accommodation are both convenient for staff and represent best value.
• Administration of Community Development Programme (Budget circa £1.2M / Annum) Vouching grant expenditure ensuring compliance with Service Level Agreement and Financial Reporting Standards and issue payment of grant.
• Fraud Detection
• Training new staff members
• Administration of Community Development Programme (Budget circa £1.2M / Annum) Vouching grant expenditure ensuring compliance with Service Level Agreement and Financial Reporting Standards and issue payment of grant.
• Fraud Detection
• Training new staff members
Customer Support Supervisor
BON.net Ltd
• co-creator and supervisor of VoIP product business project introduced to foreign market (Poland),
• marketing research
• co-creation and supervision of web site of the product
• marketing research
• co-creation and supervision of web site of the product
English Language Trainer
Foreign Languages School A. Lipnicka
• managing 3 groups/classes of 15 adult students
• devising, developing and delivering teaching programme for particular ageing groups;
• providing feedback
• devising, developing and delivering teaching programme for particular ageing groups;
• providing feedback
Projekty
It's All About Image
Mission:
To help real women to become the best version of themselves by using Image Consulting Programme tools adhering to highest standards of service and professionalism.
To help real women to become the best version of themselves by using Image Consulting Programme tools adhering to highest standards of service and professionalism.
Zakres obowiązków
Owner
Enhancing Communication and Time - Management Skills
The advanced training scheme has been created, designed and delivered by myself while working as a part of the Licence Management Team at Infor.
The object of the training was to improve communication skills between the audit coordinator team and worldwide customers. Training was delivered for the coordinators based in the UK, United States and Australia.
The object of the training was to improve communication skills between the audit coordinator team and worldwide customers. Training was delivered for the coordinators based in the UK, United States and Australia.
Edukacja
Image Consulting, Image Management/Personal Branding/Communication, studia podyplomowe
Blackford Centre for Image Consulting
Political International Relationships, magisterskie
University of International Studies and Diplomacy in Lodz
English, licencjackie
Foreign Languages Teacher Training Academy in Legnica
Specjalizacje
Edukacja/Szkolenia
Rozwój osobisty
Obsługa klienta
Finanse/Bankowość/Ubezpieczenia
Obsługa klienta
Usługi profesjonalne
Sektor publiczny
Specjaliści/Urzędnicy
