Agata Woźniczek

- provide DPE/PE single point of contact and be the advocate between Service Delivery and the DPE/PE Customer
- manage cost including annual DOU/interlock plan negotiations between service delivery and the DPE/PE
- manage delivering to contract performance standards and client measurements
- drive/manage service quality and improvement of service delivery processes
- participate in account plan/strategy
- understand customer requirements and business opportunity/requirements identification, guidance, support and closure
- provide technical support and participate in the Change Control Board and/or change control process
- provide account leadership/direction and technical support
- drive/participate and coordinate crisis management

- review and verify data in completeness, accuracy, and compliance with established policies and procedures
- answering customer queries
– calling business representatives to verify information
- providing assistance in problem solving
- quality control of data and taking actions to improve data accuracy

- deliver HR transactional services in a specific area such as employment, training, compensation, benefits or pensions
- update and maintain employee records in compliance with regulations
- provide efficient customer service via phone or email concerning HR related matters
- review and verify incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures
- prepare reports concerning personnel administration process