Adrianna Sosnowska

IT Service Delivery Manager
Warszawa, mazowieckie

Umiejętności

Global Team Coordination IT Operations Program Management Project Management Services Delivery Zarządzanie IT Zarządzanie projektem metodą Agile Zarządzanie zespołem Analiza biznesowa Zarządzanie projektami programistycznymi Zarządzanie usługami IT Strategia IT Zarządzanie incydentami Certyfikat ITIL v3 dostarczanie usług Outsourcing IT global team management Agile Project Management Practitioner Agile Project Management Foundation Certificate

Języki

polski
ojczysty
angielski
biegły

Doświadczenie zawodowe

Citibank Europe
IT Service Delivery Manager
Managing implementation of technology services and delivery across the region for the Consumer business;
Managing and delivery of regional productivity objectives;
Driving implementation of key strategic cost savings initiatives, new cloud solutions that result with lower technology cost and ensure better efficiency;
Responsible for the transition of Projects and Large Service Improvement Projects into the EMEA Production Management function with the key objective of assuring 'operational readiness' when a new or updated IT Service is deployed;
Drive continuous improvements to the quality and efficiency of delivery;
Managing risk, governance, quality assurance, issue resolution and reporting;
Collaborating across Infrastructure, Applications, Regional Technology and the Business to ensure all non-functional requirements are defined and understood to guarantee service can be managed and supported after go live;
Review and improve the Service Delivery process to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction;
Managing and understanding the current and future business demands for services and working with CTI Capacity Teams to produce a capacity profile that enables decisions to be made on future growth or reduction of the infrastructure.
Citibank International plc
IT Project Manager
Information Technology Projects Management for strategic projects for Data Center and consumer business in EMEA Region related to middleware servers, WebSphere, SOA solutions, TIBCO, Command Center, integration services and other IT technology infrastructure services that support applications implementation and applications migration projects; managing global teams located in Asia, Europe and US; working from Singapore for 7 months for one of the key focus program - managing IT infrastructure and applications project teams.
Citibank International plc
IT Project Analyst
Project Analyst in EMEA PMO responsible for:
Administer programmes/projects management applications and tools used by Project Management Office
Provide support and guidance on project management processes, procedures, tools and techniques
Ensure proper use of systems, tools and methodologies as well as work collaboratively with Project Managers to achieve projects health
Conduct projects health-checks
Quality Assurance management
Effectively utilize corporate PM methodology to ensure quality and standards across all EMEA technology infrastructure projects
Management of initiative projects phase
Cooperation with Global Project Management Office
Monitor and report programmes/ projects status and performances to the GPMO
Create financial reports
Track, document and report programmes/ projects issues and risks
Analysing processes and initiating changes
High quality standards coordination in daily work according to global and security technology policy.
EDS
Project Analyst
EDS
Provide support for Project Manager; quality control and support project process management; contribute to requirements, risk schedule, and change control; create project documentation including project plan; develop communication plans, tools and templates; develop awareness of Project Management techniques; support management of requirements and scope; implementation of PeopleSoft Enterprise Application (localization of application).
EDS
Business Development Assistant
EDS
Analytical and specialist support to improve work for business development and management level; providing an essential researches and analysis, reports, strategic presentations; taking part in designing, developing and delivering of proposals for the clients; preparing documentation for proposal development; gathering IT market related information; increase market branch identify, giving guidelines in some specific areas.
Kredyt Bank
Marketing & Product Development Assistant
Kredyt Bank
Provided support for Managing Director, performed issue and some developed projects, market research, data analysis of the banking market and competition, developed brand strategy, giving guidelines in some specific areas.

Szkolenia i kursy

AgilePM Practitioner Certificate, AgilePM Foundation Certificate; 2017
Agile Project Management and Development - 2014
ITIL V3 Foundation Certificate; 2009
The George Washington University, School of Business, Business Analysis; PMP Boot Camp Preparation Course 2013; Managing Information Technology Projects training, June 2008;
Implementing and Maintaining a Microsoft SQL Server 2005 Database, 2006;
Core Data Access and Veb Application Technologies with Mircosoft Visual Studio 2005, 2006;
Creating Reporting Solutions using MS SQL 2000 Reporting Services, 2006;
Designing and Implementing OLAP Solutions using Microsoft SQL Server 2000, 2006;
Managing of Integrated IT System Implementation Process using VALUE SAP Methodology, 2006.
Other:
Microsoft Project Server, Borland tools, EDS Project Management Methodology, ITIL, UML, Sales: developing competitive strategy, proposal development, business negotiations

Edukacja

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Zarządzanie bezpieczeństwem informacyjnym, studia podyplomowe
Akademia Obrony Narodowej w Warszawie
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Informatyczne systemy zarządzania - strategia, projektowanie, integracja, studia podyplomowe
Szkoła Główna Handlowa w Warszawie
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Graduated with Honors in International Chain Management; study in English, inżynierskie
Christelijke Hogeschool Nederland
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Ekonomia, magisterskie
Szkoła Główna Gospodarstwa Wiejskiego w Warszawie

Specjalizacje

IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie projektem
IT - Rozwój oprogramowania
Zarządzanie IT

Zainteresowania

Military, IT project management, IT outsourcing, customer satisfaction research, sales, positive attitude, riding a bike, skiing, tourism

Grupy

sggw
sggw
SGGW to jedna z najstarszych polskich uczelni. Zawsze wysoko w rankingach. Otrzymała tytuł „Najbardziej innowacyjnej i kreatywnej uczelni w Polsce”.
Business IT
Business IT
Grupa firm branży IT / INTERNET. Liderzy i Eksperci. Wydarzenia branżowe rynku IT (B2B). Zarządzanie IT, badanie IT, startupy IT, technologia IT, internet IT, ebiznes IT.
Citi Handlowy
Citi Handlowy
Grupa zrzeszająca pracowników Citi Handlowy w Warszawie S.A. oraz Citigroup i Citifinancial
Global Project Management
Global Project Management
Are you working on global projects or programmes, and looking for ways to improve the efficiency of your team? This area presents a framework of good practices that can improve the effectiveness o
IT Professionals
IT Professionals
Zapraszamy do kontaktu specjalistów IT poszukujących pracy: www.rekruter.IT
IT&Telecom
IT&Telecom
IT&Telecom to grupa dla osób z branży oraz tych, którzy interesują się jej rozwojem.
IT World
IT World
Wszystko co chciałbyś wiedzieć o IT oraz Telco
Militaria
Militaria
Militaria - technika, taktyka, strategia, historia, przyszłość - wszystko o obronności, sprzęcie wojskowym, największych zwycięstwach i błędach na polu walki i zapleczu technicznym i przemysłowym.
PMI Poland Chapter
PMI Poland Chapter
Oficjalna Grupa PMI Poland Chapter (PMI PC). Stowarzyszenie PMI PC zrzesza zawodowych kierowników projektów oraz sympatyków zarządzania projektami z całej Polski. Zapraszamy wszystkich sympatyków zarz
PMI Poland Chapter oddział Warszawa
PMI Poland Chapter oddział Warszawa
Oficjalna grupa warszawskiego oddziału Project Management Institute
IT – Praca dla osób z charakterem
IT – Praca dla osób z charakterem
Grupa zrzesza informatyków oraz konsultantów branży IT. Dyskusje oraz możliwości współpracy to cel tej grupy.
Szkoła Główna Handlowa w Warszawie
Szkoła Główna Handlowa w Warszawie
Szkoła Główna Handlowa w Warszawie