Adam Marek Bryszkowski

1. SAP operator
2. support in the area of HR, payroll, personal information updates
3. salary analysis
4. servicing various SAP-related interfaces
5. advisorship on the phone in English and German
6. preparing payroll-related and HR-related documents a basis of SAP subsystems
7. data processing in SAP subsystems and SAP-related interfaces

1. The occupied position - customer service consultant supporting clients speaking German, English, Italian, Spanish and Polish
2. Operator of Amadeus Global Distribution System (1A)
3. Sales of new tickets and rebooking of alredy purchase ones
4. Processing complimentary service requests
5. Selling paid services and issuing appropriate documents – emds (electronic miscallaneous documents)
6. Assisting travel agents with their queries and requests
7. Aiding privileged customers (members of QR Frequent Flyer Program)
8. Processing credit card payments over the phone

1. The occupied position - customer service consultant supporting clients speaking German, English, Czech, Slovak and Polish
2. The served repair contracts: Goodyear Service Line, Service Europe, TIP Roadside Assistance, Thermo King Support, ETBS Technical Support
3. The scope of customer support:
organizing repairs, contacting vendors and home dealers
obtaining the guarantee of payment for particular services
updating the clients’ database
checking the caller’s entitlement to particular kinds of service and support
processing credit card payments
doing translations and interpreting for customers and partner vendors
answering the caller’s queries regarding the service / repair status

1. The occupied position: customer service consultant service German, Italian and English speaking customers
2. The area of service: mobile devices
3. The scope of customer support:
software and hardware configuration
resolving software and/or hardware conflicts
diagnosing and resolving problems
organizing device repairs and service
answering clients’ queries regarding the guarantee status, service eligibility, product and service specifications, repair status
lodging customers’ complaints
processing credit card payments for purchased services
managing the caller’s security information, verifying the caller, resetting the caller’s security information
updating the customers’ database
if need be, contacting Helpdesk level 2 or other departments

Vocational High School in Žarnovica (SOŠ), Slovakia,
a teacher of English and German; a teacher trainee of mathematics and Spanish

1. The occupied position: language teacher, interpreter and translator
2. The provided services:
teaching English, German and Polish to speakers of other languages:
individual courses and group courses
general language classes
specialized courses:
business language courses
IT language course
legal languages courses
medical language courses
written translations
oral translations