пропозиції роботи
Adam Gaik
Senior Technical Support Engineer
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Linux
SPARC
Unix
Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Senior Technical Support Engineer
· Working alongside the Account Team to deliver top of the class service to strategic Customers
· Serving as a Technical resource for the Account Team and the Customer
· Delivering reactive and proactive support for the selected Customer accounts
. Delivering trainings to new hires and the fellow STSEs
· Prepare reports for the Account Team, analyze the data and implement solutions to identified problems
. Working on critical issues driving them towards resolution
· Serving as a Technical resource for the Account Team and the Customer
· Delivering reactive and proactive support for the selected Customer accounts
. Delivering trainings to new hires and the fellow STSEs
· Prepare reports for the Account Team, analyze the data and implement solutions to identified problems
. Working on critical issues driving them towards resolution
Senior Technical Support Engineer
· Delivering technical support for English speaking customers within the EMEA / APAC and AMER regions
· Solving hardware and software related issues for entry-level and midrange servers across all supported architectures (SPARC, x86)
· Troubleshooting of Sun’s entry-level and midrange storage devices including StorEdge 3xx0, StorageTek 25x0, StorageTek 61x0, StorageTek 65X0, StorEdge & StorageTek Lxx Tape Libraries
. Delivering trainings to new hires (Storage Fundamentals, Common Array Manager, SVM/SDS, StorageTek 25X0 & 6XX0 Family)
· Providing assistance in both server and storage (SAN/DAS/NAS/MPxIO(STMS)/VxDMP) configuration area
· Duty Manger and Trainings Coordinator
· Solving hardware and software related issues for entry-level and midrange servers across all supported architectures (SPARC, x86)
· Troubleshooting of Sun’s entry-level and midrange storage devices including StorEdge 3xx0, StorageTek 25x0, StorageTek 61x0, StorageTek 65X0, StorEdge & StorageTek Lxx Tape Libraries
. Delivering trainings to new hires (Storage Fundamentals, Common Array Manager, SVM/SDS, StorageTek 25X0 & 6XX0 Family)
· Providing assistance in both server and storage (SAN/DAS/NAS/MPxIO(STMS)/VxDMP) configuration area
· Duty Manger and Trainings Coordinator
Szkolenia i kursy
Certificates:
. Sun Certified System Administrator for Solaris 10
. Kepner-Tregoe Certificate of Sun Global Resolution Troubleshooting
. CISCO - Implementing Cisco IOS Networking Security
Trainings:
· Sun Global Resolution Troubleshooting Workshops
· SAN Troubleshooting
· Sun Cluster Fundamentals
. Desktop products: Ultra 10/20/40
. Sun Fire V2x0/440/8x0 Servers
. Sun Enterprise 250/450, 3x00/4x00/5x00/6x00 Servers
. Sun Fire T1000, T2000, T5xx0 Servers
. StorageTek L20/40/80/180/700/SL500 Tape Libraries
. StorEdge A1000/D1000/A5X00 Disk Arrays
. StorEdge 33x0 / 35XX Disk Arrays
. StorEdge T3, 6020/6120, 6130 Disk Arrays
. StorEdge 25x0, 61X0, 65X0 Disk Arrays (Trainer)
· SVM/SDS & VxVM
. Sun Certified System Administrator for Solaris 10
. Kepner-Tregoe Certificate of Sun Global Resolution Troubleshooting
. CISCO - Implementing Cisco IOS Networking Security
Trainings:
· Sun Global Resolution Troubleshooting Workshops
· SAN Troubleshooting
· Sun Cluster Fundamentals
. Desktop products: Ultra 10/20/40
. Sun Fire V2x0/440/8x0 Servers
. Sun Enterprise 250/450, 3x00/4x00/5x00/6x00 Servers
. Sun Fire T1000, T2000, T5xx0 Servers
. StorageTek L20/40/80/180/700/SL500 Tape Libraries
. StorEdge A1000/D1000/A5X00 Disk Arrays
. StorEdge 33x0 / 35XX Disk Arrays
. StorEdge T3, 6020/6120, 6130 Disk Arrays
. StorEdge 25x0, 61X0, 65X0 Disk Arrays (Trainer)
· SVM/SDS & VxVM
Edukacja
Informatyka, licencjackie
Uniwersytet Wrocławski
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
. Gokarts
. MMA
. Voleyball
. MMA
. Voleyball
