Adam Dymitrów

- working on virtual servers : vSphere Web Client 5.5.0, VMware ESXI 5.5.0, VMware
player, Dell IDRAC
- OS/2 Warp and Windows Server 2003/2008 administrator
- providing 2nd and 3rd level hardware support for maintanance and repair IBM/DELL
rack servers, assisting onsite technicians in hardware replacement and diagnostics
-responsible for software/applications issues DHCP, DNS, network printer
configurations
- daily contact with US clients, cooperation with other teams from US and India
- taking part in calls with client, reporting ongoing issues
- providing 2nd level support for Windows applications (working with active directory,
framework, registry, logs)

- handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software and network;
- delivering professional and prompt service to the English Customers;
- analyzing and resolving most common issues by providing step-by-step solutions or using remote access to take control of the computer and solve the problem;