Krzysztof Marzec

 Renegotiation of existing agreements /pricing and commercial terms/
 Negotiations for upselling
 Building and maintaining relationships with key clients (150 Business Accounts)
 Managing AIG/Lincoln’s proprietary retail Customer Care program
 Support for Asset Management Team (problem-solving)
 Couching & Conducting training courses

DMS (Document Management Systems) Sales Director:
 Managing a 5-member team of business development managers and key account managers
 Organising the company’s sales structure, setting goals
 Creating and implementing sales plans
 Conducting training courses, participating in sales and negotiation processes
 Coaching, monitoring the goal achievement rate
 Cooperating with the company’s Project Management and Marketing Dept.

Customer Care Director:
 Building and maintaining relationships with key clients
(1000 + corporate customers)
 Managing Customer Care Department
(a 6-member team of key/senior account managers)
 Setting and executing targets
 Renegotiation of existing agreements
 Expanding business to other branches and services (cross and up-selling)
 Cooperating with the company’s Operations Department
 Cooperating with Iron Mountain across Europe

Achievements:
 Built an effective account management team which achieves business goals every year
 Cooperated with Key Business Account (e.g.: CitiBank, ING Bank, PZU, Allianz, Kredyt Bank, Warta, Deloitte, Ernst&Young, Compensa, First Data)

 Building and managing Customer Care Department (a 4-member team of key account managers)
 Established long-term relationships with company’s clients
 Researched customer needs, prepared and presented individual solutions
 Negotiated long-term agreements
 Preparation of documentation for tenders

 Established long-term relationships with company’s clients
 Renegotiation of existing agreements
 Cross selling & Up-selling